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INFO

Hand-Made / Jute / Sisal Rugs Disclaimer

  • Each handmade rug is unique, with natural variations known as “Abrash”.
  • Variations may include changes in colour, design, size, pattern, yarn, stitching and texture.
  • Natural fibre loss, shedding, occasional mixed-colour yarns and loose threads are expected and add character.
  • If uniformity and perfection are your priority, hand-made or natural jute rugs may not be ideal.
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DETAILS

Characteristics of Hand-Made, Jute & Sisal Rugs

  • Hand-made rugs: expect natural variation (“Abrash”) in colour, design, size, pattern, yarn, stitching and texture.
  • Some shedding and stray fibres are normal; rogue fibres can be trimmed with scissors (do not pull).
AGREEMENT

Customer Agreement

  • If uniformity and consistency are important, machine-made synthetics may suit you better.
  • Exchanged items will still have their own natural variations.
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GUIDE

Familiarise Yourself with Our Disclaimers

  • Shedding: normal and expected in wool rugs; not a manufacturing fault.
  • Natural fibre rugs: materials like jute and sisal feature inherent irregularities in weave and shading — that’s their charm.
  • All natural grass-fibre rugs are beautifully “perfectly imperfect”.
  • Please review our colour & design, wool & shaggy shedding, hand-made imperfections, and warranty & defects pages before ordering.
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COLOUR

Colour & Design Transparency

  • We go beyond generic labels — we detail every shade in each rug so you know exactly what you’re buying.
  • In-situ photos and our AR visualiser help you preview rugs in real homes before purchasing.
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ODOUR

Odour Considerations

  • New rugs (especially those with synthetic latex backing) may have a temporary factory smell; this will fade with time.
  • Wool rugs may carry a natural animal-fibre scent — this is normal and temporary.

Thank you for choosing Rug Love!

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SUPPORT

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SUPPORT
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