Returns & Refunds

Using Klarna does not change Rug Love's returns process. If you need to return an item, please submit your return through our Returns Portal.

Once an eligible refund has been processed by Rug Love, the refund is sent back through the original payment method. Klarna will then update your payment plan or refund payments already made, as applicable.

If you have an active Klarna payment and are waiting for a return or refund to be processed, you can also manage and review your purchase directly through Klarna.

Who manages my Klarna payments?

Klarna provides and manages Klarna payment products. Rug Love cannot approve Klarna applications, change Klarna payment schedules or determine which Klarna payment options are offered to you.

For questions about your Klarna account, eligibility, payment schedule or an existing Klarna payment, please contact Klarna directly.

Eligibility & Credit Checks

Klarna assesses eligibility for its payment products. Available options are subject to status and Klarna's terms and conditions.

Klarna may carry out a credit check when you use certain payment options. Any applicable information will be provided by Klarna as part of the payment process.