To start your return please enter your email address and order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- Select the exchange option if you have ordered the incorrect size
- You will get a confirmation email with the shipping guidelines
What items are returnable?
- You can return your items within 14 days.
- They must be in as new condition
- Arrive to us in a resaleable condition
- If you need extra packaging please contact us.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you.
- A credit will be applied to the original method of payment.This can take up to 7-10 working days to arrive into your account, we are unable to speed up this process - Once you have had the refund email we have sent your refund.
What is your returns address?
- Our returns address is Rug Love Returns, CW Flooring 436 Ormskirk Road WN59DF
- Please visit our help centre for further details regarding any of the above