No need to contact us :) — our simple automated return portal makes the process quick and easy with no waiting for authorisation or return references.. Use it for returns, exchanges, faulty items, incorrect orders, or courier damage (upload images if relevant). We’re proud to be the first rug store to offer an automated returns process, making your experience simple and seamless. Please measure your space before ordering to prevent avoidable returns and review return costs in advance especially for large rugs. Instant answers to all return queries are available in our chatbot.