Rug Love

To start your return please enter your email address and order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • Select the exchange option if you have ordered the incorrect size
  • You will get a confirmation email with the shipping guidelines


What items are returnable?

  • You can return your items within 14 days.
  • They must be in as new condition
  • Arrive to us in a resaleable condition
  • If you need extra packaging please contact us. 


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you.
  • A credit will be applied to the original method of payment.This can take up to 7-10 working days to arrive into your account, we are unable to speed up this process - Once you have had the refund email we have sent your refund. 


What is your returns address?

  • Our returns address is Rug Love Returns, CW Flooring 436 Ormskirk Road WN59DF
  • Please visit our help centre for further details regarding any of the above
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