Pre-Orders

• If your desired rug isn’t immediately available, you can secure it using our pre-order service.
• Below explains how pre-orders, due dates, and updates work at Rug Love.

• Each pre-order shows an approximate due date for reference.
• Once back in stock, your rug ships automatically—no need to contact us.
• Please allow our standard dispatch and delivery times after restock.

• The same due date applies to all orders of that product.
• If the supplier revises the date, it updates for every pending pre-order automatically.

• Global logistics challenges (e.g. Red Sea diversions) may lengthen routes and delay arrivals.
• We’ll always update our estimated restock dates as soon as we receive new information.

• Rug Love was the first UK rug store to provide hourly updated pre-order due dates.
• This ensures transparency—no retailer receives the stock before us.

• Secure your rug with just a 20 % deposit—no full payment required.
• When stock arrives, we’ll automatically email an invoice for the remaining balance.
• Balance can be paid via Klarna, Clearpay, Laybuy, PayPal Pay in 3, or standard methods.
• Deposits lock in the current price, protecting against any future increases.

• Arrival dates may shift due to factors beyond our control.
• Check our website for hourly refreshed supplier data.
• The date shown is when the rug arrives in stock, not delivery to your door.
• If you prefer not to wait, you can cancel instantly via your order confirmation page for a full refund.

• Please monitor pre-order dates before and after purchase, as they update hourly.
• No financial compensation is offered for external delays.
• You can cancel any time for a full refund if waiting becomes inconvenient.

• Due dates may change several times before final restock.
• If such variability may frustrate you, we recommend waiting until stock is confirmed before ordering.

• “Last One” indicates the final unit available from the manufacturer.
• Occasionally, these may sell out simultaneously across retailers.
• If unavailable, we’ll contact you promptly with refund or next-batch options.
• Stock status and due dates are identical across UK retailers since suppliers are shared.

• Placing an order confirms acceptance of Rug Love’s full Terms of Service.
• These cover delivery, pre-order, returns, and refund policies.
• Our terms are accessible from every product page, Help Centre article, return portal, and confirmation email.
• If these terms don’t align with your expectations, please refrain from ordering.

• Our AI-assisted chatbot offers instant answers about pre-orders, dates, and delays.
• If you require personal help, our team responds within 3 business hours (Mon–Fri).

We promise a response within 3 business hours.