Shipping & Delivery Information:
  • Dispatch Time: In-stock orders are dispatched within 1-2 business days (Mon-Fri), excluding public holidays.  To clarify, our quoted time frame of 1-2 days refers to dispatch, not delivery.
  • Delivery Details:
    • All orders are shipped free, with no minimum purchase requirement.
    • Upon dispatch, orders are sent via a 24-hour or 48-hour service, with most dispatched for next-day delivery.
    • Please ensure someone is available to sign for the package on delivery. If not, our carrier will re-attempt the next business day or leave a notice with further instructions. Please note weekends are not business days.
    • For pre-ordered items, refer to the product page for the most up-to-date estimated arrival, updated hourly. If a delay arises and you opt not to wait, you can cancel the order via the link in your confirmation email for a full refund.
  • Shipping Locations: We ship exclusively to mainland UK and the Scottish Highlands. We do not deliver to any part of Ireland, the Scottish Islands, or the Channel Islands.
  • Multiple Items: If you've ordered multiple rugs, they may be dispatched separately. Check your order confirmation to see the dispatch status of each item.
  • Delivery Address: We do not modify the delivery address post-purchase. It's sent to the courier exactly as provided. If there's an error, please get in touch with us immediately.
  • Tracking & Responsibility: Once dispatched, we'll provide you with tracking details. We aren't accountable for delays post-dispatch and can only access the same tracking information shared with you.
  • Apartment/Flat Deliveries: Please ensure access details are clear. For any issues with deliveries, particularly in apartments or flats, please first verify if the package was left in a secure place or with a neighbour. Then, reach out to us for assistance.
  • Misdelivery: If a package is incorrectly delivered, the courier will attempt to retrieve and redeliver it. Any refunds or replacements for undelivered items will be processed once the courier's investigation concludes, which may take several days.

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