Product Colour & Design Disclaimer

Before placing your order, please ensure you're familiar with our disclaimers on color and design, wool and shaggy rug shedding, handmade rug imperfections, and our rug warranty and defects policy. You can find more details at the links below:

• Handmade Rugs Disclaimer
• Product Color and Design Disclaimer
• Wool & Shaggy Rugs Shedding Disclaimer
• Rug Warranty & Defects Policy

Transparency and Clarity

At Rug Love, we strive for transparency and clarity regarding the colours and designs of our products. However, as with all online retailers, there are inherent challenges in capturing and representing colours accurately. Our colour/image/design disclaimer is intended to prevent disputes and differing opinions regarding product colours and designs. The images we use are supplied by the manufacturer and are used by all UK retailers.

Colour and Batch Consistency

• Multiple Units: If you purchase multiple units of the same rug, we cannot ensure that their colours will match or that they will come from the same inventory batch. Please reach out to us before placing your order if you'd like us to verify batch consistency. This discrepancy arises because dye colours differ from one batch to another, and an exact match cannot be guaranteed. This is especially true for hand-made rugs.

• Colour Variation: Despite every effort to provide accurate images of each product's colour and design, actual colours and designs may vary slightly due to different device screen settings, lighting conditions, and other factors. Rug Love will not accept responsibility for any colour or design differences that are not actual factory faults.

Customer Agreement

By purchasing from Rug Love, you agree to accept the small risk that there may be a slight variation between the actual colour and design of the product and its representation on our website. Any returns due to customer dissatisfaction with a colour (that is not a fault) will need to follow our usual returns policy, and a full refund will be provided. If you are trying to colour match to existing decor or require a very specific shade, we recommend visiting a rug store in person to avoid disappointment.

If you have a specific situation you'd like to address, please submit a support request in our chatbot with the relevant details.

Important Disclaimers

• Accuracy of Product Images: The colour classification and images of our products are provided by manufacturers and are used universally by all retailers across the UK. Colour interpretation is subjective and may vary from person to person for example teal, beige and ivory can be subjective. Additionally, device screens can display colours differently due to varying settings and lighting conditions. 

  The Nuance of Colour:

  Descriptions like 'White', 'Ivory', 'Cream', 'Beige', 'Teal', 'Duck Egg', 'Natural', and 'Rustic' can be subjective. Most rugs described as 'white' tend to lean towards cream or ivory, very few if any rugs on the market are pure white, they will always lean towards a cream even those classified and advertised as white.

• Guidance, Not Guarantee: Our product images are intended to guide and give a general idea. We do not guarantee an exact match to the real-life product in terms of colour or design. Rug Love is not responsible for slight variations unless they are due to manufacturing defects.

• Informed Decisions: We surpass most rug stores by providing detailed specifications, including pile height and material composition. Our augmented reality Rug Visualizer—the first in the industry—allows you to visualize our products in your space, aiding your selection process.

In-Person vs. Online

While we make every effort to represent our products authentically, seeing a product firsthand provides a different experience. If you have specific requirements or need to colour match to existing decor, visiting a rug store in person may be the best approach.

User-Generated Content

To offer a real-life perspective, Rug Love was the first in the industry to incorporate in-situ content from Instagram and our influencers, providing a genuine glimpse of the product in actual settings. We have included user-generated content for many of our products to give you a more tangible sense of what to expect.

If our terms do not align with your preferences, we kindly request that you refrain from placing an order with us.

Familiarize yourself with our Colour disclaimer in our Help Center to ensure you're fully informed before making a purchase.