Colores Cloud CO01 Gardenia Modern Abstract Durable Low Short Pile Multicolour/Green/Orange Rug

Always Free Delivery – No Minimum Spend. Transparent pricing: what you see is what you pay, no surprises at checkout.

Dispatch Time: In-stock orders are dispatched within 1-2 business days (Mon-Fri), excluding public holidays. To clarify, our quoted time frame of 1-2 days refers to dispatch, not delivery. Our couriers do not operate on weekends. If your order hasn't been shipped within the specified timeframe, we suggest first verifying whether it's a pre-order that you may have overlooked.

Rug Love operates exclusively online; thus, we don't have a physical showroom or store for visits. Returns are not possible in person at any location. As stated on our Google Business profile and website, we are an online-only retailer, and we provide delivery-only service. Collections and returns in person are also not possible.

Shipping Locations: We ship exclusively to mainland UK and the Scottish Highlands. We do not deliver to any part of Ireland or Northern Ireland, the Scottish Islands, the Channel Islands, or the Isle of Man. We made the strategic choice to cease our deliveries to Ireland for several key reasons. These include items frequently being declined at the export hub, extensive delays in delivery, and instances of items going missing, resulting in customer dissatisfaction, and a decline in service quality. Additionally, managing returns and faulty items, especially larger ones, posed a cost-effective challenge. Furthermore, some customers were unaware of customs and duty taxes, leading to further frustrations in the delivery process.

Dispatch: Upon dispatch, generally, orders are sent via a 24-hour next-day service so you can expect your rug the next day. However, it may occasionally take up take up to 48 hours to arrive.

Our fulfilment and allocation process is fully automated with our suppliers. You may initially receive a dispatch email earlier in the day, followed by a second email later on, which will include courier tracking details as soon as they are made available by the courier. Rest assured, your rug will arrive the following day as we use a next-day delivery service. You may notice that the tracking status shows as "pending" even after an item has been dispatched. This typically means the tracking is waiting for its initial route scan to be updated by the courier. Occasionally, it can take up to 24 hours for the courier to update and display tracking information

Although we send items using these services, During the busy festive period we are kindly asking that you allow a period of 3 days post-dispatch to report any undelivered items, allowing for potential minor courier delays in transit that may occur beyond our control. Most items should arrive on time, but slight courier delays are more common during this period due to the increase in volume being handled by couriers. We do apologize in advance for any delays and inconvenience caused. Please allow a few extra days for remote Scottish regions which are typically handled by a third-party courier. Occasionally it can take up to 24 hours for the courier to update and display tracking information. At times, you might first get an email from us confirming the dispatch, followed by another around 4 p.m. with the tracking details once they're provided by the courier.

The courier may assign a 2-hour delivery window for your item, but please note that we cannot guarantee delivery within this timeframe due to factors outside our control. We recommend using the timeslot as a helpful estimate and treating the delivery as an all-day appointment, where the item may arrive at any time between 8am and 6pm. If your item is not delivered on the designated day, it will be scheduled for delivery on the following business day. We are unable to provide financial compensation for any delays that occur with the courier service. We extend our apologies for any inconvenience that may result from such delays.

Dispatch and Delivery Information Dispatch Time: In-stock orders are dispatched within 1-2 business days (Monday to Friday), excluding public holidays. Our couriers and suppliers do not operate on weekends. Our quoted timeframe of 1-2 days refers to dispatch, not delivery. Once your order is dispatched, you'll receive an email titled "Your Order is On the Way," which includes a tracking link. Please use this link to monitor your delivery, If you have not yet received this email, it means your order has not been dispatched All orders are shipped free of charge, with no minimum spend required. Upon dispatch, orders are generally sent via a 24-hour next-day service, so you can expect your rug the next day. However, it may occasionally take up to 48 hours to arrive. Usually, the courier will give a 1-2 hour delivery window on the scheduled day. Once you receive your tracking link from us, you’ll have the option to amend, delay, and select various delivery options directly on the couriers website, including choosing a delivery day that works best for you. Delivery Details: Deliveries are made from Monday to Friday, between 8 am and 6 pm. Unfortunately, we can't guarantee an exact delivery time, On the day of delivery the courier will typically provide a 1 or 2 hour delivery window Our couriers do not operate on weekends. Upon dispatch, orders are generally sent via a 24-hour next-day service, so you can expect your rug the next day. However, it may occasionally take up to 48 hours to arrive. Although we send items using these services, we kindly ask that you allow a period of 3 days post-dispatch to report any undelivered items, allowing for potential minor courier delays in transit that may occur beyond our control. Mis-Delivery

If your delivery is marked as "delivered" but you haven't received it, please rest assured that it is almost always often due to a simple oversight. Most common reasons: It has been left in your garden, safe place, porch, garage, or behind a gate. A family member has taken it in without your knowledge. A neighbour has taken it in. A family member instructed the driver to leave the item in a safe place without your knowledge. First, check around your property, including your porch, garage, back garden, bins, behind gates or other safe places where the courier may have left the package. While we use a signed-for service, drivers may occasionally leave items in secure areas without obtaining a signature for which we do apologise. Next, check with your neighbour's in case they accepted the delivery on your behalf. If the tracking indicates a name, such as "signed by Smith," verify if it's a neighbor or someone you are familiar with. Also, check your mailbox for any delivery notes from the courier specifying where the package was left such as at neighbour number 4. Please verify that the delivery address provided at checkout was 100% accurate, we do not modify the address it gets exported to the courier exactly as provided. If you still cannot locate your item after these steps, please contact us through the support chatbot below. We promise a response within 3 business hours. At this point, we will open a missing item investigation with the courier, requesting GPS data, delivery photos, and signatures to verify where the item was released by the driver. We resolve most issues with the courier within the hour. If the driver confirms delivery but you're still missing the package, the driver will be sent back to retrieve and redeliver it, particularly in cases of mis delivery to the incorrect address. If these steps are unsuccessful, we will file a missing item claim with the courier and arrange for a replacement. Please note that refunds or replacements will only be issued once the courier's investigation concludes, which may take a few days.

For customers in apartments or flats, check with your reception or building security to see if they accepted the package on your behalf. We frequently face challenges with deliveries to apartments and flats. While couriers should ideally deliver directly to your door, this may not always occur. Please inform us of any special access requirements/gate codes that might facilitate delivery. Rescheduled Deliveries

If your item is not delivered for any reason on the designated day, it will automatically be rescheduled for delivery by the courier on the following business day, so you do not need to take any action. Signature Requirement

Please make sure that there is someone available to provide a signature upon the delivery of your package, as a signature is required for all items. Please keep this in mind, especially if there is typically no one at home during the daytime. The courier usually offers a 2-hour delivery window. For large freight items handled by DX Freight, identifiable by tracking codes starting with "L," the driver is expected to call in advance instead. Common Delivery Failures

The most frequent cause of delivery failure is the customer not being available to sign for the item. All items are sent via a signed-for service, and delivery can also fail due to insufficient address details, such as missing door numbers or street names, or lack of access codes for flats and apartments.

Driver's Discretion

While we use a signed-for service, drivers may occasionally leave items in secure areas without obtaining a signature, for which we do apologise.

Missing Item Investigation

If you cannot locate your item, please raise a support request via our chatbot providing your order details. We will open a missing item investigation with the courier, requesting GPS data, delivery photos, and signatures to verify where the item was released by the driver and request the driver returns to the property to resolve if necessary. We resolve most issues with the courier within the hour and will be able to update you promptly with a resolution. Courier Provider Information

The courier services are independent providers utilized by Rug Love and other retailers. We have no affiliation with these couriers and no control over their services or the actions of their drivers. If a delivery doesn’t take place on a given day, the courier will take one of the following actions: They will automatically make a delivery attempt on the next business day, leave the package with a neighbour, or leave a notice with additional instructions. Please be aware that while we use a strictly signed-for delivery service, we do not have control over the actions of the driver. On occasion, drivers may leave items in secure areas without obtaining a signature. Although this should not happen, we want to be transparent and acknowledge that it can occasionally occur, even with our signed-for service.

Signature: Please make sure that there is someone available to provide a signature upon the delivery of your package, as a signature is required for all items. Please keep this in mind, especially if there is typically no one at home during the daytime. If there is no one available, the courier will take one of the following actions: They will make another delivery attempt on the next business day, leave the package with a neighbour, or leave a notice with additional instructions. Please be aware that we do not have control over which option the driver chooses. Additionally, please note that weekends are not considered business days. All our items are dispatched using a signed-for service. If a customer chooses to instruct the courier to leave an item without obtaining a signature, Rug Love cannot be held responsible for any missing or damaged items. We regret to inform you that no replacements or refunds will be provided under these circumstances, and this policy applies without exceptions. Please make sure to note any damage on the courier's documentation or refuse the delivery. By signing, you are acknowledging that you have received the item in satisfactory condition.

All of our products are shipped using a signed-for service. If you receive a damaged rug or notice any damage to the packaging during delivery, it is recommended to reject the delivery, inform the courier, and refuse the item, marking it as return to sender. This approach allows us to send you a new rug or issue a refund. If you choose to accept a damaged item, immediately note any damage to the courier and specify the noted damage when signing for the item to ensure there is a written record. It is important to note that signing without specifying any issues means acknowledging the item was received in good condition, forfeiting the right to request a refund or compensation. Our rugs should arrive fully sealed to prevent soiling, and any deviations are typically due to courier mishandling. Informing the driver about the damage ensures a written record, making it easier to file a claim. We generally do not offer discounts for damaged items; instead, we prefer the damaged item to be rejected so we can send a replacement. However, if you prefer to keep the damaged item and receive a discount, it is crucial to report the damage to the courier, enabling us to file a claim and pass any compensation received to you. Please submit any damaged claims via our returns portall. Following these guidelines helps us address issues swiftly and efficiently and provides recourse with the courier. Typically, couriers allow a window of 7 to 14 days for you to report any delivery damage. Beyond this timeframe, claims for compensation will not be considered.

Pre Orders: For those who choose to pre-order, we kindly ask you to monitor the expected delivery date on our site before and after your purchase; these are updated hourly. If you decide you'd rather not wait or if an unexpected delay occurs, you have the flexibility to cancel your order yourself through your order confirmation page. This will trigger an instant, full refund. As the very first rug store to provide live pre-order due dates, we provide you with real-time information on the expected dates of pre-ordered items. It's worth noting that all UK rug stores receive stock from the same suppliers. This means no other retailer will get a pre-ordered rug faster than we do. However, these estimated arrival dates can sometimes change due to factors outside our control. Remember, the date we provide is when we anticipate the rug arriving back in stock, not the day it'll arrive at your doorstep. We consistently provide the most current date available to us. Occasionally, this date might even be in the past, indicating the latest information in our possession.

Multiple Items: If you've ordered multiple rugs, they will be dispatched separately. Check your order confirmation to see the dispatch status of each item.

Delivery Address: We do not modify the