Seville 03 Olite Modern Abstract Distressed Hi-Low Textured Soft-Touch Space-Dyed Polyester Low Flat-Pile Beige/Grey/Cream Rug

Always Free Delivery – No Minimum Spend. Transparent pricing: what you see is what you pay, no surprises at checkout.

Dispatch Time: In-stock orders are dispatched within 1-2 business days (Mon-Fri), excluding public holidays. To clarify, our quoted time frame of 1-2 days refers to dispatch, not delivery. Our couriers do not operate on weekends. If your order hasn't been shipped within the specified timeframe, we suggest first verifying whether it's a pre-order that you may have overlooked.

Shipping Locations: We ship exclusively to mainland UK and the Scottish Highlands. We do not deliver to any part of Ireland or Northern Ireland, the Scottish Islands, the Channel Islands, or the Isle of Man. We made the strategic choice to cease our deliveries to Ireland for several key reasons. These include items frequently being declined at the export hub, extensive delays in delivery, and instances of items going missing, resulting in customer dissatisfaction, and a decline in service quality. Additionally, managing returns and faulty items, especially larger ones, posed a cost-effective challenge. Furthermore, some customers were unaware of customs and duty taxes, leading to further frustrations in the delivery process.

Dispatch: Upon dispatch, generally, orders are sent via a 24-hour next-day service so you can expect your rug the next day. However, it may occasionally take up take up to 48 hours to arrive. Although we send items using these services, During the busy festive period we are kindly asking that you allow a period of 3 days post-dispatch to report any undelivered items, allowing for potential minor courier delays in transit that may occur beyond our control. Most items should arrive on time, but slight courier delays are more common during this period due to the increase in volume being handled by couriers. We do apologize in advance for any delays and inconvenience caused. Please allow a few extra days for remote Scottish regions which are typically handled by a third-party courier. Occasionally it can take up to 24 hours for the courier to update and display tracking information. At times, you might first get an email from us confirming the dispatch, followed by another around 4 p.m. with the tracking details once they're provided by the courier.

The courier may assign a 2-hour delivery window for your item, but please note that we cannot guarantee delivery within this timeframe due to factors outside our control. We recommend using the timeslot as a helpful estimate and treating the delivery as an all-day appointment, where the item may arrive at any time between 8am and 6pm. If your item is not delivered on the designated day, it will be scheduled for delivery on the following business day. We are unable to provide financial compensation for any delays that occur with the courier service. We extend our apologies for any inconvenience that may result from such delays.

Signature: Please make sure that there is someone available to provide a signature upon the delivery of your package, as a signature is required for all items. Please keep this in mind, especially if there is typically no one at home during the daytime. If there is no one available, the courier will take one of the following actions: They will make another delivery attempt on the next business day, leave the package with a neighbour, or leave a notice with additional instructions. Please be aware that we do not have control over which option the driver chooses. Additionally, please note that weekends are not considered business days. All our items are dispatched using a signed-for service. If a customer chooses to instruct the courier to leave an item without obtaining a signature, Rug Love cannot be held responsible for any missing or damaged items. We regret to inform you that no replacements or refunds will be provided under these circumstances, and this policy applies without exceptions. Please make sure to note any damage on the courier's documentation or refuse the delivery. By signing, you are acknowledging that you have received the item in satisfactory condition.

All of our products are shipped using a signed-for service. If you receive a damaged rug or notice any damage to the packaging during delivery, it is recommended to reject the delivery, inform the courier, and refuse the item, marking it as return to sender. This approach allows us to send you a new rug or issue a refund. If you choose to accept a damaged item, immediately note any damage to the courier and specify the noted damage when signing for the item to ensure there is a written record. It is important to note that signing without specifying any issues means acknowledging the item was received in good condition, forfeiting the right to request a refund or compensation. Our rugs should arrive fully sealed to prevent soiling, and any deviations are typically due to courier mishandling. Informing the driver about the damage ensures a written record, making it easier to file a claim. We generally do not offer discounts for damaged items; instead, we prefer the damaged item to be rejected so we can send a replacement. However, if you prefer to keep the damaged item and receive a discount, it is crucial to report the damage to the courier, enabling us to file a claim and pass any compensation received to you. Please submit any damaged claims via our returns portall. Following these guidelines helps us address issues swiftly and efficiently and provides recourse with the courier. Typically, couriers allow a window of 7 to 14 days for you to report any delivery damage. Beyond this timeframe, claims for compensation will not be considered.

Pre Orders: For those who choose to pre-order, we kindly ask you to monitor the expected delivery date on our site before and after your purchase; these are updated hourly. If you decide you'd rather not wait or if an unexpected delay occurs, you have the flexibility to cancel your order yourself through your order confirmation page. This will trigger an instant, full refund. As the very first rug store to provide live pre-order due dates, we provide you with real-time information on the expected dates of pre-ordered items. It's worth noting that all UK rug stores receive stock from the same suppliers. This means no other retailer will get a pre-ordered rug faster than we do. However, these estimated arrival dates can sometimes change due to factors outside our control. Remember, the date we provide is when we anticipate the rug arriving back in stock, not the day it'll arrive at your doorstep. We consistently provide the most current date available to us. Occasionally, this date might even be in the past, indicating the latest information in our possession.

Multiple Items: If you've ordered multiple rugs, they will be dispatched separately. Check your order confirmation to see the dispatch status of each item.

Delivery Address: We do not modify the delivery address post-purchase. It's sent to the courier exactly as provided. If there's an error, please get in touch with us immediately. Please ensure the address is correct and well-formatted to avoid delivery failures and delays.

Tracking & Responsibility: Once dispatched, we'll provide you with tracking details. We aren't accountable for delays post-dispatch and can only access the same tracking information shared with you.

Deliveries to Apartments/Flats: We frequently face challenges with deliveries to apartments and flats. While couriers should ideally deliver directly to your door, this may not always occur. Please inform us of any special access requirements/gate codes that might facilitate delivery. If you experience any issues, first verify whether the package was left in a secure location, with a neighbour, or with building security. Should these options prove unfruitful, please don't hesitate to contact us for additional assistance.

Misdelivery: If a package is incorrectly delivered, the courier will attempt to retrieve and redeliver it. Any refunds or replacements for undelivered items will be processed once the courier's investigation concludes, which may take several days. To deter fraudulent activities, particularly in apartment complexes and flats, our policy stipulates that if the delivery service can provide photographic evidence of the delivery, we will exclusively provide a replacement for the item and will not process any refunds. If you find that your purchase was returned to us by our delivery partners, it could be due to one of the following reasons: the recipient declined the package, our delivery partner couldn't reach the address or find anyone present after multiple attempts, the delivery address had missing details, the package was damaged during transit, or the order wasn't collected from the designated access point within 10 days of arrival. All our items are dispatched using a signed-for service. If a customer chooses to instruct the courier to leave an item without obtaining a signature, Rug Love cannot be held responsible for any missing items. We regret to inform you that no replacements or refunds will be provided under these circumstances, and this policy applies without exceptions.

Last Unit: From time to time, you might decide to place an order for a product that is marked as "Last One." on the product page. This designation is authentic and comes directly from the manufacturer, indicating that it's the final available unit. While we strive to secure this item for you, there is the occasional situation where, once a product reaches its last unit, it may become sold out or unavailable. This circumstance only applies to items we've labeled as "Last One." We kindly ask you to consider this possibility when purchasing with this prefix, as there's a chance it may not be accessible. If, in the rare event, the last unit becomes unavailable, we will promptly reach out to you. We will provide you with the option of either a refund or inform you about when the next batch of stock is expected. It's important to note that the stock status and stock due dates are consistent across all UK retailers since we all rely on the same suppliers

As stated on our Google Business profile, website, help centre, and chat bot, we are an online-only retailer, and we provide delivery-only service. Collections and returns in person are not possible

To initiate support, click here. We promise a response within 3 business hours.

For those who choose to pre-order, we kindly ask you to monitor the expected delivery date on our site before and after your purchase; these are updated hourly. At Rug Love, we understand the excitement of getting that perfect rug. If your desired rug isn't available immediately, no worries! You can reserve it through our pre-order service. For each product on pre-order, we typically provide an "approximate due date" for your reference. If your order hasn't been shipped within the specified timeframe, we suggest first verifying whether it's a pre-order that you may have overlooked. Once your pre-ordered item is back in stock, we will automatically ship it to you. There's no need to reach out to us. Kindly allow for our standard dispatch and delivery times.

Please note that the ongoing crisis in the Red Sea may necessitate some shipping vessels to navigate via alternative, longer routes. This could potentially cause delays in the delivery of your pre-order.

As the very first rug store to provide live pre-order due dates, we provide you with real-time information on the expected dates of pre-ordered items. By providing live pre-order dates that are updated hourly, we aim to enhance your shopping experience and provide you with accurate information about when your selected rug will be available for delivery. It's worth noting that all UK rug stores receive stock from the same suppliers. This means no other retailer will get a pre-ordered rug faster than we do.

Deposit Option: As the sole rug store to offer this option, we take pride in presenting you with a convenient and flexible solution. With our exclusive 20% pre-order deposit option, you can secure your desired rug without the need for a full upfront payment. if you choose to select the 20% pre-order deposit option. once the item is back in stock and ready for dispatch you will automatically receive an invoice via email to pay the balance. Payment can be made using any of our accepted methods, including Klarna, Clearpay, Laybuy, and PayPal. If you opt for our 20% deposit option, it guarantees the rug at its present price. You will settle the remaining balance at the price prevailing at the time of your order, irrespective of any potential increase in the rug's price.

However, these estimated arrival dates can sometimes change due to factors outside our control. For the most recent updates, we invite you to check our website. We refresh the data every hour based on the latest from our suppliers. Once your rug is back in stock, we'll send it your way immediately. Remember, the date we provide is when we anticipate the rug arriving back in stock, not the day it'll arrive at your doorstep.

If you decide you'd rather not wait or if an unexpected delay occurs, you have the flexibility to cancel your order through your order confirmation page. This will trigger an instant, full refund.

For those who choose to pre-order, we kindly ask you to monitor the expected delivery date on our site before and after your purchase; these are updated hourly. We consistently provide the most current date available to us. Occasionally, this date might even be in the past, indicating the latest information in our possession

Lastly, we don't offer financial compensation for delays. We understand the frustration they may cause, but rest assured, we're in the same boat as other retailers. If waiting becomes too much, remember that you can always cancel for a full refund at any point.

It's not unusual for pre-order due dates to fluctuate before the stock arrives. While we consistently update and display the most current date we have available, if you think these potential date changes might be frustrating for you, we suggest refraining from pre-ordering. Instead, you may want to wait until the item is back in stock before placing your order.

To initiate support, click here. We promise a response within 3 business hours.

14 Days To Decide. Visit Our Simple Automated Return Portal Here To Return Or Exchange Your Rug

To initiate support, click here. We promise a response within 3 business hours.

Before submitting a claim for a potential defect, please make sure you've thoroughly reviewed the product description as the issue you're noticing might be a normal characteristic of the rug. For instance, wool rugs will shed, and handmade rugs will have imperfections, which we mention in advance. Please note that if you decide you don't like your rug or it doesn't meet your needs, you have 14 days to return it without needing to provide a reason. Not liking a rug and its characteristics or it not meeting your expectations does not necessarily indicate a defect. We frequently include additional details about the rug's characteristics in the product description, along with photos that we take ourselves. Please review the product listing for this information. The images we use are supplied by the manufacturer and used by all UK retailers.

You can find a link to our return portal and our return policies in all email communications you receive from us. All returns must be submitted via our designated returns management platform to qualify for a return and refund. We cannot accept them in person. All returns must be sent through a courier; there are no exceptions to this policy. Upon receiving your returned rug, our team will thoroughly inspect it. You will receive two separate email notifications: an acknowledgment of the receipt of your rug and confirmation regarding your refund. Please allow up to 48 hours post-receipt for processing and updates before inquiring about your refund status. After inspection, a refund will be initiated to the original payment method, and you'll be notified via email. Refunds may take 3 to 5 business days to appear in your account, depending on your bank's processing time, which varies by bank and cannot be expedited by us. Our refund email confirms the successful completion of your refund. For payments made via Klarna, ClearPay, or Laybuy, check your account with them for refund status. Please notify us promptly of any issues, even if you plan to keep the item for a few days to see if the issue resolves itself. This will allow us to log the problem with the manufacturer and increase the chances of a successful claim if necessary.

Before placing an order, it's crucial to emphasize the significance of familiarizing yourself with the potential costs associated with returns, especially for large and bulky items. 14 Days to Decide: We are unable to process returns for unwanted items beyond the stipulated returns period as outlined in our terms of service, No Exceptions. We emphasize the importance of measuring your space prior to placing an order, Taking a brief measurement now will help avoid potential inconveniences and return costs, especially with our large 200x290cm rugs, these are often larger than customers anticipate and expensive to return.

For returns, exchanges, or if you've received a faulty/incorrect item, simply fill out the details below. Change of Mind: Should you change your mind; you can return all items within 14 days for a hassle-free full refund – No reason required. By placing an order, you acknowledge and accept our terms of service and return, and refund policies. Familiarize yourself with these to ensure you're informed before making a purchase. These are available on each product page, our help centre, home page footer, return portal, and in your order confirmation email. Any failure to do so cannot be attributed to Rug Love. If any aspect doesn't align with your preferences, we respectfully request you refrain from ordering Please take a moment to understand our disclaimers on colour/image/design variations, hand-made/Jute/Sisal rug imperfections, and shedding/flattening for both wool and shaggy rugs, familiarize yourself with these before proceeding with your purchase