Exhale EXL02 Modern Abstract Distressed Soft Textured Subtle Hi-Lo Durable Easy-Care Polyblend Low-Profile Short Pile Beige/Blue Rug
 Always Free & Fast Dispatch In 1-2 Days
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£74.32
£94.99
-22%
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Always Free & Fast Dispatch In 1-2 Days
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£93.32
£114.99
-19%
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Always Free & Fast Dispatch In 1-2 Days
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£154.32
£189.99
-19%
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Always Free & Fast Dispatch In 1-2 Days
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£289.32
£344.99
-16%
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The Exhale EXL02 Beige/Blue Rug takes inspiration from the ethereal look of frosted glass, presenting a modern abstract design that captures both tranquillity and refinement. The softly blended tones of beige and muted blue create a soothing balance, while the overlaid ivory lattice effect adds structure and visual depth. With its subtle hi-low texture and low-profile 8 mm pile, this rug delivers a contemporary aesthetic that feels as effortless as it is elegant.
Crafted in Turkey using a blend of polyester and polypropylene fibres, the Exhale EXL02 combines durability with a luxurious soft-touch finish. Its machine-woven construction enhances the fine painterly detail, while the jute backing and serged edges ensure lasting shape and strength. The result is a versatile, easy-care rug that fits seamlessly within modern, coastal, or neutral-toned interiors, adding understated texture and warmth to any space.
The colours and shades present in this rug include:
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Beige – Acting as the warm primary base, creating a grounded and natural look.
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Muted Blue – Distributed across the design, adding a cool, refreshing contrast to the beige background.
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Ivory – Used for the overlaid splatter-lattice pattern, brightening the surface and drawing the eye.
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Taupe Brown – Interwoven subtly in the background, providing earthy depth and variation.
The Exhale EXL02 Beige/Blue Rug features a modern painterly design where the warm Beige base is layered with Muted Blue tones and overlaid with an Ivory lattice pattern for soft visual movement. The subtle presence of Taupe Brown enriches the depth and creates a balanced interplay of warm and cool hues. With its 8 mm hi-low pile and soft yet durable polyester-polypropylene blend, this rug offers texture, comfort, and everyday practicality.
Perfect for living rooms, dining areas, bedrooms, and open-plan spaces, the Exhale EXL02 Rug pairs durability with modern style — an elegant, low-maintenance choice that enhances both neutral and contemporary interiors with calm sophistication.
| Style | Modern |
| Pattern | tbc |
| Colour | Beige/Blue |
| Collection | Exhale |
| Pile Height mm | 8 |
| Pile Weight m2 KG | |
| Material | High Pile: 100% Polypropylene, Low Pile: 100% Polyester |
| Construction | Machine Woven |
| Origin | Turkey |
| Backing | Jute |
| Border | |
| Applications | |
| Traffic Recommendation | Recommended for areas with moderate foot traffic |
| Shedding | Moderate shedding |
| Pile Type | Flat weave |
| Size Disclaimer | Due to the detailed construction of our rugs, both handmade and machine-made, sizes may vary. |
| Features | Easy-care fibers, Serged edges, Soft to touch |
| Cleaning Instructions | Vacuum regularly (no beater bar), Immediately spot clean with damp cloth, Professional cleaning recommended |
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Dispatch & Delivery Information
Rug Love is an online-only retailer and we operate a delivery-only service. Customer collection is not available.
There are no additional standard delivery charges added at checkout.
In-stock orders are dispatched within 1–2 business days (Monday–Friday), excluding public holidays.
Our quoted 1–2 business day timeframe refers to dispatch, not delivery. The majority of in-stock orders are dispatched on the first working day, but please allow the full 1–2 business day timeframe.
Everything is sent on a next-working-day service once dispatched.
Once you receive our “Your Order is On the Way” dispatch email and tracking information, you can normally expect your order to arrive on the next working day.
Please allow up to 48 hours where an unexpected delay occurs within the courier network.
- Deliveries take place Monday to Friday.
- Standard delivery hours are generally 8am–6pm.
- DX Express normally provides an approximately 2-hour delivery window.
- DHL normally provides an approximately 1-hour delivery window.
- DX Freight deliveries with tracking references beginning “L” are an all-day 8am–6pm appointment. No time slot is available.
Please allow an additional 5 working days for delivery. These deliveries are handed to a local third-party courier for the final part of the journey. Full details are provided below.
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Stock Availability & “Last One”
Our website receives stock information from our supplier network, with stock availability updated hourly.
- Products shown as in stock are available according to the latest stock information received by our system.
- “Last One” means stock is extremely limited.
- Where only a very small quantity remains, another order may occasionally secure the final available unit before allocation is completed.
- If an item cannot ultimately be allocated, we will contact you and provide the available options.
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Delivery Times & Time Slots
Delivery routes are created by the courier on the morning of delivery. Where a timed delivery window is available, it is generated automatically after the driver's route has been planned.
It is not possible for Rug Love to request a morning, afternoon or particular delivery time.
Delivery routes are created by the courier on the morning of delivery and any available time slot is generated automatically once the driver's route has been planned.
We always provide the telephone number supplied with your order to the courier by default.
However, drivers generally do not, and are often unable to, call customers ahead of delivery. Please therefore do not rely on receiving a telephone call before the driver arrives.
DX Express routes and 2-hour time slots are generated on the morning of delivery. If you are checking early, please allow until approximately 10:30am for the route and delivery window to be generated.
In most cases, DX will automatically reschedule the delivery for the following working day, so you do not need to take any action. Tracking will update once the new delivery has been scheduled.
The above does not apply to DX Freight tracking references beginning with “L”. DX Freight is an all-day appointment between 8am and 6pm and no delivery time slot is provided.
Delivery windows are estimates rather than guaranteed appointments. Traffic, earlier deliveries and operational issues can affect the driver's route.
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DX Express Deliveries
DX Express is commonly used for standard-sized rug deliveries.
- Once dispatched, your order is sent on a next-working-day service.
- DX Express normally provides an approximately 2-hour delivery window on the morning of delivery.
- The delivery window is generated automatically when DX creates the driver's route. Rug Love cannot select the time.
- If no delivery slot is generated once the day's routes have been allocated, this often indicates an operational issue.
- Where delivery cannot be completed that day, DX will normally automatically reschedule the parcel for the following working day.
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DX Freight & Larger Rugs
Larger rugs, commonly including sizes around 200 × 290cm and above, may be sent using DX Freight rather than DX Express.
- DX Freight tracking references normally begin with the letter “L”, for example L45559.
- Once dispatched, the order is sent on a next-working-day service.
- DX Freight is an all-day delivery appointment between 8am and 6pm.
- No delivery time slot is available.
- Rug Love cannot request a morning, afternoon or specific delivery time.
- We provide your telephone number to DX, but drivers generally do not and are often unable to call ahead.
Unlike DX Express, an “L” DX Freight delivery does not receive a 2-hour delivery window. The 8am–6pm period is the delivery appointment.
This does not necessarily mean the rug is currently travelling to your property. Please wait for the subsequent out-for-delivery update.
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Tracking Your Order
Once your order is dispatched, you will automatically receive an email titled “Your Order is On the Way” containing your tracking information.
Once you receive this email, your order has been dispatched on a next-working-day service and you can normally expect delivery on the next working day.
If multiple parcels have been dispatched, each parcel may have its own tracking reference and may arrive separately.
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Finding Your Rug Love Order Number
When using our order lookup or contacting support, please use your Rug Love order number.
Your Rug Love order number is normally a five-digit number beginning with 2, for example #20433.
It can be found in your Rug Love order confirmation email and within the email subject line. Please check your spam or junk folder if you cannot locate the confirmation.
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Changing Your Delivery Day
Once your order has been dispatched, check the tracking link contained within your “Your Order is On the Way” email.
For standard DX Express deliveries, DX normally allows you to:
- Nominate a neighbour who can accept and sign for the delivery.
- Select another delivery day when somebody will be available.
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Signature Requirement, Neighbours & Safe Places
Our deliveries are sent on a signed-for service by default. This is particularly important for DX deliveries, where the driver is normally required to obtain a signature before leaving the rug.
If you would like the rug to be left without a signature, you must submit a support request to Rug Love. We will contact DX directly and request that the signature requirement is removed.
For a standard DX Express delivery, you will normally receive a 2-hour delivery window on the morning of delivery.
If you will not be available, the DX tracking page normally allows you to:
- Nominate a neighbour who can accept and sign for the delivery.
- Select another delivery day when somebody will be home.
The box provided on the DX website is intended primarily for nominating a neighbour or providing delivery information. Customers sometimes enter instructions such as “leave in shed”, “leave behind gate” or “leave in garage”.
Entering this type of instruction does not remove the signature requirement. The parcel remains booked on a signed-for service, so the driver may not follow an instruction asking them to leave the rug unattended.
Please submit a Rug Love support request containing:
- Your Rug Love order number.
- The safe place where you would like the rug left.
- Any additional information that may help the driver.
We will contact DX directly and request that the signature requirement is removed.
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Failed or Rescheduled Deliveries
If your order is not delivered on the scheduled day, you normally do not need to take any action.
- The courier will normally automatically reschedule the parcel for the following working day.
- Tracking should update once the next attempt has been scheduled.
- A failed attempt can occur because nobody was available to sign, access could not be obtained, address information was insufficient or because of a courier operational issue.
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Delayed Delivery No Longer Required?
If your delivery has been significantly delayed and the order is no longer required — for example, because it was required for a particular occasion — please submit a support request.
Where possible, we can contact the courier and request that the parcel is marked Return to Sender rather than continuing with delivery.
Once the return-to-sender process has been confirmed, we can process the appropriate cancellation/refund.
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Understanding Common Tracking Updates
DX Express routes and 2-hour time slots are generated on the morning of delivery. If checking early, please allow until approximately 10:30am.
If no 2-hour time slot is generated once the day's routes have been allocated, this will often indicate an operational issue and delivery may not take place that day.
DX will normally automatically reschedule the parcel for the following working day and tracking will update accordingly.
This normally indicates a local operational issue such as route capacity, depot capacity or driver availability. The parcel will normally be automatically rescheduled for the following working day.
This can indicate a routing issue, misroute or temporary depot hold. In many cases this results in an approximately 24-hour delay before the parcel moves back through the delivery network.
Initially this can simply mean DX has received the shipment information but has not yet completed its first physical parcel scan.
If the status remains unchanged overnight or for an extended period, it can indicate a missed connection, missort or routing delay. These issues commonly resolve following the next courier scan.
On DX Freight deliveries this can appear before the actual delivery day. It does not necessarily mean the driver is currently travelling to your address. Please wait for the subsequent out-for-delivery update.
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Delivery Address Accuracy & Changes
Please check your delivery address carefully when placing your order and again when you receive your order confirmation.
Orders are processed using the delivery details supplied at checkout.
Common address-related problems include:
- Missing house or flat numbers.
- Incorrect postcodes.
- Missing street names.
- Incomplete building information.
- Missing gate or apartment access codes.
Contact us as quickly as possible with your order number and complete correct address. If the order has not yet been dispatched, we can update the details.
Once a parcel is already in transit, changes depend on the courier and stage of delivery and cannot always be guaranteed.
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Flats, Apartments & Restricted-Access Buildings
If you live in a flat, apartment or restricted-access building, please be aware that most courier services operate by delivering to the closest accessible ground-floor delivery point.
Courier drivers are generally not required to carry rugs upstairs, use internal staircases or lifts, or take large and heavy items to an upper-floor apartment door.
Please be prepared to accept the rug at the closest accessible ground-floor delivery point and make your own arrangements to move the item from there if required.
Please ensure your delivery address contains all information required for the driver to locate and access the building.
- Include your full flat or apartment number.
- Provide any gate code, entry code or building access information.
- Include useful reception, concierge or security information where appropriate.
- Where a building has a reception, concierge, security desk or designated parcel area, the courier may deliver the rug there.
- Building access restrictions may prevent the driver from entering beyond the main entrance or accessible ground-floor point.
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Multiple Items & Split Deliveries
Orders containing more than one item do not always arrive together.
- Rugs may be dispatched separately from different warehouses or suppliers.
- A rug and anti-slip underlay may be sent as separate parcels.
- Each parcel can have its own tracking reference.
- Different parcels can occasionally use different couriers.
- Parcels dispatched together can still arrive at different times during the day.
If one parcel arrives first, please check all tracking information and allow until the end of the working day for any remaining parcel that is still shown as due.
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Orders Containing In-Stock & Pre-Order Items
If an order contains both in-stock and pre-order products, we do not normally hold the available products while waiting for the pre-order stock.
- In-stock items can be dispatched first.
- Pre-order items follow separately once stock becomes available.
- You may therefore receive separate dispatch confirmations and tracking references.
If you specifically prefer all items to be held and dispatched together once everything is available, please submit a support request.
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Tracking Says Delivered but You Cannot Find the Parcel
If tracking shows your parcel as delivered but you cannot locate it, please first check:
- Porches, gardens, garages and behind gates.
- Any nominated or obvious safe place.
- With neighbours.
- With other members of your household or family.
- Reception, concierge, security or a mailroom.
- Any courier delivery note or tracking instruction.
- The recipient/signature name shown in tracking.
- Any delivery photograph supplied by the courier.
- The delivery address shown on your order confirmation.
If you still cannot locate the parcel, please do not contact the courier directly. Submit a Rug Love support request and we can investigate through our priority retailer support channels.
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Delivery Attempted at the Wrong Location?
If tracking records a delivery attempt but you believe the driver did not attend your property, please submit a Rug Love support request.
Through our courier support channels, where available we can request:
- GPS information from the recorded attempt.
- Photographic evidence.
- Driver information or delivery notes.
- Further information about the location attended.
This can help identify an incorrect-location attempt, address problem or courier error before the next delivery attempt.
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Damaged Deliveries
Rugs should arrive fully wrapped and protected during transit. If the rug or packaging is visibly damaged on arrival, the simplest option is normally to reject the delivery.
Tell the driver that the parcel is visibly damaged, reject the delivery and ask for it to be marked Return to Sender. Please then let us know so we can arrange the appropriate replacement or refund.
If you accept the delivery:
- Make the damage known to the driver where possible.
- Where possible, record that the packaging/item arrived damaged.
- Take clear photographs of the outer packaging before removing it.
- Take clear photographs of any damage to the rug.
- Submit a Courier Damage claim through our Returns Portal.
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Where We Deliver
Rug Love delivers to mainland UK, including the Scottish Highlands.
We currently do not deliver to:
- Northern Ireland.
- Republic of Ireland.
- Other EU destinations.
- Scottish Islands.
- Channel Islands.
- Isle of Man.
- BFPO addresses.
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Scottish Highlands & Remote Mainland Deliveries
We deliver to the Scottish Highlands at no additional delivery charge from Rug Love.
For Scottish Highlands and remote mainland locations, please allow an additional 5 working days for delivery on top of our normal delivery timeframe.
Deliveries to these locations operate differently from our standard mainland courier service.
The parcel travels through the main courier network before being handed to a third-party local courier for the final part of the journey.
Once the parcel has been handed to the local third-party courier, we have no further tracking visibility.
The local couriers used for these remote deliveries operate using manual paperwork completed by hand rather than electronic parcel scanning and live online tracking.
- Tracking will stop updating once the parcel has been handed to the local courier.
- The parcel can still be progressing towards you even though no further electronic tracking scans appear.
- The local courier records the final delivery manually using paperwork.
- Proof of Delivery information may only become available after the paperwork has been returned and processed.
This is normal for these locations and does not in itself mean that the parcel is missing. Please allow the full additional 5 working days for the local courier to complete delivery.
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Aberdeen & Scottish Courier Classifications
Scottish courier classifications can sometimes be confusing because courier delivery zones do not necessarily follow council or administrative boundaries.
Aberdeen City is separate from the Highland Council area, while Aberdeen and Aberdeenshire sit within the wider north-east / Grampian geography.
Different courier systems may therefore classify particular northern Scottish postcodes differently for operational purposes.
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Pre-Orders
Products available for pre-order display the latest estimated stock-arrival information on the product page.
- Pre-order due dates are updated hourly using the latest supplier information.
- The date shown is an estimated stock-arrival date, not a home-delivery date.
- Estimated dates can move because of manufacturing, shipping, port, container or other supply-chain delays.
- Once stock arrives, existing pre-orders are processed for dispatch automatically.
- Existing pre-orders are prioritised against incoming stock before new orders.
- You do not need to contact us when the stock arrives.
- You may cancel your pre-order at any time before dispatch for a full refund.
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20% Pre-Order Deposit Option
Where available, Rug Love offers a 20% pre-order deposit option.
- Pay 20% to secure the pre-order.
- This secures the rug at the agreed order price.
- Once the rug is available and ready for dispatch, the remaining balance becomes payable.
- An invoice/payment request will be sent for the outstanding balance.
- Available payment options include Klarna, Clearpay, PayPal and standard card/payment methods, subject to availability.
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Louis De Poortere Delivery Exception
Louis De Poortere rugs are dispatched directly from Belgium.
Because these products travel from the manufacturer's European distribution point rather than a UK warehouse, please allow up to 7 working days for delivery.
Tracking information will be supplied once your order has been dispatched.
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Black Friday, Christmas & Peak Courier Periods
During exceptionally busy courier periods, particularly around Black Friday and Christmas, parcel volumes across UK courier networks increase significantly.
Our normal dispatch targets continue to apply where possible, but temporary delays can occur once parcels enter the courier network.
We recommend allowing additional time when an order is required for a particular date, event or gift during peak trading periods.
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Delivery Problems & Courier Investigations
Instead, submit a support request to Rug Love. As the sender, we have access to priority retailer support channels and can contact the courier directly on your behalf.
This is normally the quickest and most effective way to investigate an issue involving a Rug Love shipment.
Depending on the issue and courier, we can:
- Contact the courier through our priority support channels.
- Request GPS delivery information.
- Request delivery or attempted-delivery photographs.
- Check signature information.
- Request additional driver information.
- Investigate misroutes and depot holds.
- Request address corrections where possible.
- Request another delivery attempt.
- Request removal of the DX signature requirement.
- Request Return to Sender where appropriate.
- Open a missing-item investigation or courier claim.
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Need Help With Your Delivery?
If your tracking has not updated as expected, a delivery attempt appears to have taken place at the wrong location, your parcel is missing, you need the DX signature requirement removed, or you need us to contact the courier, please submit a Rug Love support request.
Please include:
- Your name.
- Your Rug Love order number.
- A brief explanation of the delivery issue.
- Any additional information that may help us investigate.
Our support team responds within 3 business hours.
Simply typing into the automated chatbot does not submit a support request to our team.
If you need a member of the Rug Love team to investigate something or take action with a courier, please use the Submit Support Request option within the chatbot.
PLEASE READ Important Information Before You Pre-Order
Our pre-order service allows you to reserve a rug from incoming stock before it becomes available for general sale.
Please only place a pre-order if you are comfortable with potential delays and flexible delivery times. Pre-order due dates are approximate and may change, sometimes more than once, before stock arrives.
- Check the latest due date: Dates are updated hourly on the relevant product page using the latest supplier information. Please check the date before ordering and continue to monitor it while you wait.
- The due date is NOT your delivery date: It is the approximate date the supplier expects stock to arrive, not the date your rug will be delivered to your doorstep.
- Existing pre-orders receive priority: Incoming stock is allocated to existing pre-orders in date order, from oldest to newest.
- Cancel yourself before dispatch: You can cancel at any time before dispatch for a full refund without contacting us. Deposit customers must use their Order Status page; paid-in-full customers can use their Order Status page or our chatbot.
DUE DATES Pre-Order Due Dates & Potential Delays
The due date is the approximate date the supplier expects to receive stock. It is not a guaranteed stock-arrival, dispatch or home-delivery date.
The date displayed on this product page is updated hourly using the latest information supplied by the manufacturer or supplier. Please monitor the date for your selected rug and size. The date may change after you place your order.
Why do dates change?
Manufacturing changes, international shipping, route diversions, port or customs delays, split shipments and warehouse processing can affect when stock arrives. Dates may move forward or backward more than once.
Are dates the same at other retailers?
Retailers sourcing the same rug from the same supplier work from the same incoming-stock date. No other retailer sourcing that stock will receive it sooner than Rug Love. Other websites may display older information if they have not yet been updated.
What if the date has passed?
A past due date does not confirm that stock has arrived. It may mean the supplier has not yet provided a revised estimate.
What if no due date is available?
Pre-ordering may be paused until the supplier provides an estimated arrival date. Where available, use the “Notify Me” option to request a back-in-stock email.
CANCELLATION Cancel Your Pre-Order Before Dispatch
You can cancel your pre-order yourself at any time before dispatch for a full refund. There is no need to provide a reason, contact Rug Love or wait for our approval.
If you paid a 20% deposit
Open your order confirmation email and select the “Order Status” button. On your Order Status page, select the cancellation option and follow the instructions.
Deposit pre-orders cannot be cancelled through our chatbot. Please use your Order Status page instead.
If you paid in full
You can cancel through either your Order Status page or our chatbot.
Chatbot – Paid-in-Full CancellationsOnce cancellation is completed, your refund will be initiated to your original payment method. The time taken for the funds to appear depends on your bank or payment provider.
The self-service pre-order cancellation option applies up to dispatch. Once dispatched, the applicable delivery, cancellation and returns procedures apply. Your statutory rights are unaffected.
PROCESS How Pre-Orders & Stock Allocation Work
Existing pre-orders receive priority over new orders. Incoming stock is allocated in date order, from the oldest pre-order to the newest. You do not need to place another order or contact us when stock arrives.
If the supplier receives fewer rugs than expected, there may not be enough stock to fulfil every outstanding pre-order. Orders not fulfilled from that shipment remain pending for the next allocation, unless the customer chooses to cancel.
Why does the website show “in stock” when my pre-order has not shipped?
Stock availability may update before all existing pre-orders have finished being processed. New orders do not take priority over your pre-order.
What does “Last One” mean?
Very limited stock remains available through the supplier. As supplier stock is shared across retailers, a remaining unit may sell out before your order is allocated. If this happens, we will contact you about waiting for the next shipment or cancelling for a full refund.
PAYMENT 20% Deposits, Balance Payments & Price Protection
Secure your rug with a 20% deposit
Where available, you can pay just 20% when placing your pre-order. Once your rug is in stock and ready for dispatch, we will email you to request the remaining 80% balance.
The balance is not charged automatically. Your order can proceed to dispatch once the outstanding balance has been paid.
Available payment methods may include Klarna, Clearpay, Laybuy, PayPal and standard card payments, subject to availability and provider terms.
Your pre-order price is protected
The price agreed when you place your pre-order remains your order price. If you secure a promotional price, such as during Black Friday, you keep that price even if the advertised price later increases.
If the advertised price decreases, your existing order price does not change automatically. Please contact us before dispatch if you would like to discuss a price adjustment. Do not cancel and reorder, as this would lose your original place in the allocation queue.
DELIVERY Dispatch, Delivery & Multiple-Item Orders
Once the supplier receives stock, existing pre-orders are allocated and processed. Paid-in-full orders proceed to dispatch when ready. Deposit customers receive an email requesting the remaining balance before dispatch.
The estimated stock-arrival date is not your dispatch or delivery date. Once your rug is available and ready, our normal dispatch timeframe is 1–2 working days.
Orders are normally sent using a next-working-day courier service after dispatch. Courier delays and additional transit time for Scottish Highlands or remote mainland addresses may apply.
You will receive a dispatch email titled “Your Order is On the Way” containing tracking information when your rug has been sent.
Track Your OrderWhat if my order contains in-stock and pre-order items?
In-stock items are normally dispatched separately. If you would prefer us to hold them until the complete order is available, please submit a support request before the in-stock items are dispatched.
OPTIONS If You Prefer Not to Wait
If you need a rug by a specific date, please choose an in-stock item. Pre-order dates are approximate and delivery by a particular date cannot be guaranteed.
If you have already pre-ordered, you can continue waiting and retain your allocation position, contact us to discuss an alternative rug, or cancel yourself at any time before dispatch for a full refund.
To cancel: Deposit customers must use their Order Status page. Paid-in-full customers can use their Order Status page or the chatbot. There is no need to contact us.
If you would rather wait until the rug is available before ordering, use the “Notify Me” option where offered.
SUPPORT Need Help with Your Pre-Order?
For the latest estimated arrival date, check the relevant product page. Dates are updated hourly.
You do not need to contact us to cancel a pre-order. Deposit customers should use the Order Status button in their order confirmation email. Paid-in-full customers can use that page or the chatbot.
For price adjustments, alternative rugs or other matters requiring personal assistance, please submit a support request through our chatbot.
Our support team aims to respond within 3 business hours, Monday–Friday. Some enquiries may take longer to resolve if supplier information is required.
Open Chatbot & SupportPlease review our full Pre-Orders Information page, Terms of Service, Delivery Information and Returns & Exchanges information before ordering. Nothing on this page limits your statutory consumer rights.
Read Full Pre-Orders Information
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Returns, Exchanges & Defective Items
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Returns, Exchanges & Defective Items
We want our returns process to be as clear and straightforward as possible. You have 14 days to decide whether your purchase is suitable.
- All return requests must be submitted through our online Returns Portal, including unwanted items, exchanges, manufacturing defects, incorrect items and courier damage.
- Delivery is free, but standard returns are not free. For unwanted or unsuitable items, change-of-mind purchases, incorrect sizes, unsuitable colours or designs and other standard returns, customers are responsible for arranging and paying for their own return courier.
- Rug Love does not provide prepaid return labels or arrange courier collections for standard unwanted returns.
- Approved manufacturing defects, courier-damaged items and incorrectly supplied items are handled separately. Where a return or collection is required, the manufacturer or their appointed courier will arrange this at no cost to the customer.
- All items are eligible for return in accordance with our Returns Policy, including sale and Unloved items.
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14 Days to Decide
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14 Days to Decide
- Changed your mind or decided the rug is not suitable? You can return it within our 14-day return period.
- You do not need to contact us first. Simply submit your request through our automated Returns Portal.
- Our product pages contain detailed product descriptions, specifications, images and colour information to help you choose, but if your purchase is unsuitable you can still return it within the applicable return period.
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How to Start a Return
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How to Start a Return
All returns must first be submitted through our designated Returns Portal.
- Standard returns and exchanges are processed through the portal without the need to contact us for prior authorisation or a return reference.
- Manufacturing defects, incorrect items and courier damage should also be reported through the same portal.
- Images and additional notes are only required where relevant for manufacturing defect or courier-damage claims.
- For ordinary standard returns, please leave the image and additional notes fields blank where requested, as standard returns are processed automatically.
- Once submitted, you will receive the relevant instructions covering the return address, packaging, courier guidance, exchanges, faulty items and refund processing.
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Standard Returns – Customer Arranged
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Standard Returns – Customer Arranged
Rug Love does not offer free returns for unwanted or change-of-mind purchases.
Although delivery is free on all orders, customers are responsible for arranging and paying for the return of unwanted or unsuitable items.
This applies to standard returns including:
- Change-of-mind purchases.
- Incorrect sizes ordered.
- Items that are unsuitable for your room or requirements.
- Colours, shades or designs that are unsuitable for your décor or personal preference.
- Other ordinary unwanted-item returns.
For a standard return, the customer is responsible for:
- Selecting an appropriate courier.
- Booking and paying for the return.
- Obtaining and printing any required shipping label.
- Packaging the rug appropriately for transit.
- Arranging the courier collection or drop-off.
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Faulty, Damaged or Incorrect Items
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Faulty, Damaged or Incorrect Items
Manufacturing defects, courier damage and incorrectly supplied items are handled separately from standard unwanted returns.
- Submit the appropriate claim through our Returns Portal.
- For a manufacturing fault, select the relevant manufacturing-fault option and upload clear photographs together with the relevant details.
- For courier damage, upload clear photographs showing the damage.
- If the incorrect rug or variant has been supplied, submit an incorrect-item claim through the portal.
- Where applicable, tell us your preferred resolution, such as a replacement, refund or discount.
- We will investigate genuine manufacturing defects, courier damage, incorrect items and products that do not conform to their description.
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Exchanges for a Different Size or Rug
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Exchanges for a Different Size or Rug
- Exchanges must also be submitted through our automated Returns Portal.
- Select the exchange option and tell us which size or alternative rug you would like.
- The replacement is sent after we have received the original item back.
- Any price difference will be adjusted accordingly. We will either refund the difference or arrange payment of any additional amount due.
- If you do not want to wait for the exchange process, you can place a new order for the replacement item and submit the original item separately for a refund.
- Return courier costs apply to standard exchanges in the same way as standard refunds.
- Couriers cannot collect your return at the same time as delivering the replacement item.
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Estimated Return Costs – Updated 24 September 2026
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Estimated Return Costs – Updated 24 September 2026
These estimates are based on the courier services and rates we use ourselves at Rug Love when sending comparable parcels. They are provided to give you a realistic indication of what you may expect to pay when arranging a return.
| Typical Packaged Length / Rug | Estimated Cost | Courier | Booking Service |
|---|---|---|---|
| Up to 120cm | £5.72 | Evri | Parcel2Go |
| Up to 125cm | £11.76 | DX | Parcel2Go |
| Up to 160cm | £32.45 | DHL | Transglobal Express |
| Typical 200 × 290cm rug | £36.01 | UPS | Transglobal Express |
| Up to 245cm | £48.01 | DHL | Transglobal Express |
- These figures are guidance rather than guaranteed prices. Courier rates can change and the final price depends on the actual packaged dimensions, weight, collection postcode and courier service.
- Return costs are based on the size and weight of the parcel, not the value of the rug. A £70 rug and a £700 rug of the same packaged size can therefore cost the same to return.
- Return costs are per rug, not per order.
- This means return costs can sometimes appear high relative to the purchase price of large budget-priced, sale or heavily reduced rugs.
- Remote and Highlands postcodes, unusual dimensions, excessive weight or seasonal courier surcharges may result in higher prices.
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Rug Size, Packaging & Courier Measurements
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Rug Size, Packaging & Courier Measurements
Courier prices are calculated using the actual packaged dimensions and weight, rather than simply the advertised rug size.
- Rugs are normally rolled along their shorter side. For example, a 160 × 230cm rug will normally form a parcel around 160–170cm long once rolled and packaged.
- Always measure the rug after it has been rolled and packaged before booking your courier.
- Quote the actual packaged length, width, height and weight to the courier.
- Very thick, plush or heavy rugs can have larger packaged dimensions and weights than standard rugs of the same advertised size.
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Super Plush & Heavy Shaggy Rug Exceptions
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Super Plush & Heavy Shaggy Rug Exceptions
The vast majority of rugs fit within our standard examples above. However, some super-plush shaggy rugs are considerably heavier and bulkier than standard rugs.
The factory-sealed dimensions below are provided as a guide only. Always measure the actual wrapped rug before booking your return.
Asiatic Plush & Montana Shaggy
| Rug Size | Packaged Length | Width | Height | Weight |
|---|---|---|---|---|
| 70 × 140cm | 80cm | 22cm | 22cm | 8kg |
| 120 × 170cm | 130cm | 26cm | 26cm | 15kg |
| 140 × 200cm | 150cm | 28cm | 28cm | 21kg |
| 160 × 230cm | 170cm | 32cm | 32cm | 27kg |
| 200 × 300cm | 210cm | 41cm | 41cm | 44kg |
Barnaby Shaggy
| Rug Size | Packaged Length | Width | Height | Weight |
|---|---|---|---|---|
| 120 × 170cm | 130cm | 26cm | 26cm | 15kg |
| 160 × 230cm | 170cm | 32cm | 32cm | 27kg |
| 200 × 290cm | 210cm | 41cm | 41cm | 40kg |
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Courier Surcharges & How to Avoid Them
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Courier Surcharges & How to Avoid Them
The return costs we provide are intended as realistic guidance, but courier surcharges are separate and outside Rug Love's control.
Common causes of additional courier charges include:
- Incorrect parcel dimensions entered when booking.
- Incorrect weight entered when booking.
- Choosing a courier service unsuitable for the size of the rug.
- The packaged rug being larger or heavier than declared.
- Typing or measurement errors during the courier booking process.
- Remote-area or Highlands courier charges.
- Seasonal courier surcharges during peak periods such as Black Friday and Christmas.
To reduce the risk of a surcharge:
- Measure the rug after it has been fully packaged.
- Double-check the length, width, height and weight.
- Use a courier suitable for the parcel dimensions.
- Check all information carefully before confirming the booking.
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Colour, Design & Product Appearance
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Colour, Design & Product Appearance
We provide detailed product descriptions, specifications and colour breakdowns wherever possible to help you understand a rug's appearance before purchasing.
- Official product images and basic colour classifications are supplied by the manufacturer and are generally the same manufacturer images used by other retailers selling the same rug.
- Rug Love goes beyond basic colour labels such as Beige, Grey or Blue by providing additional information about shades, tones and accent colours wherever possible.
- Colour perception is subjective. Shades such as Duck Egg, Teal, Greige and Taupe can be interpreted differently depending on the individual, lighting, surrounding décor and screen settings.
- Colours can also appear different depending on the direction of a rug's pile.
- If exact colour matching to furniture, flooring, paintwork or other décor is essential, we recommend viewing and purchasing a rug from a physical retailer where it can be inspected in person.
This does not affect your statutory rights where an item is faulty, incorrectly supplied or does not conform to its description.
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Packaging Your Return
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Packaging Your Return
- Rugs should be securely rolled and suitably packaged for courier transit.
- Please do not fold the rug unless specifically instructed.
- The item should be returned in a clean and resaleable condition where the return is a standard unwanted-item return.
- Protect the rug properly from dirt, moisture and damage during transit.
- Do not use household bin bags as the sole return packaging.
- Do not place courier tape or labels directly onto the rug itself.
- We recommend photographing the fully packaged rug before handing it to the courier and retaining proof of postage/collection.
- The returned item remains the customer's responsibility until it has been received back.
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Refund Process & Timescales
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Refund Process & Timescales
- Once your returned item has been received, it will be checked and processed.
- You will receive a Return Received notification confirming that your return has arrived.
- Please allow up to 48 hours from receipt for the return to be inspected and the refund processed.
- Once completed, you will receive a further refund confirmation.
- Refunds are returned to the original payment method.
- After we have processed the refund, banks and payment providers typically take around 3–5 business days to show the funds.
- If you paid using Klarna, Clearpay, Laybuy or another payment provider, the refund will be reflected through that provider in accordance with their own processing times.
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Why We Show Return Costs Before You Buy
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Why We Show Return Costs Before You Buy
Rugs are considerably larger and bulkier than ordinary parcels such as clothing, so courier return costs can be higher, particularly for large or heavy rugs.
Rather than only providing this information after an order has been placed, we publish return-cost guidance in advance so customers can consider the potential cost before purchasing.
- Return information is available on every product page.
- Return information is included in your order confirmation.
- Return guidance is available through our chatbot.
- Detailed instructions are provided through our Returns Portal.
We strongly recommend measuring your space before ordering and reviewing the estimated return cost in advance, particularly when purchasing a larger rug.
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Need Help?
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Need Help?
For any additional queries or concerns, delivery information, returns, or any other questions, just click the support button below. We promise a response within 3 business hours.
Our Price Match Promise
Rug Love proudly introduces the original Price Match Promise in the rug industry!
You won't get it cheaper. Full stop.
We work hard to offer our customers excellent value on our entire range of rugs.
If you find the identical rug advertised for less by another eligible UK rug retailer, including a price reduced by a valid discount code, you can submit a request through our automated Price Match system.
Our promise also extends to qualifying purchases made within the previous 14 days.
Our commitment: We aim to match eligible competitor prices wherever possible, subject to the terms and conditions explained below.
⚙️ How Our Automated Price Matching Works
There is no need to email our team or wait for a manual quotation before purchasing. Our automated Price Match system allows you to submit your request directly from the product page of the rug you wish to purchase.
- Select the correct rug and size.
- Open the "Seen It Cheaper? Submit An Automated Price Match" form on the product page.
- Enter the price you expect to pay, including any applicable competitor discounts.
- Provide a direct link to the competitor's product page displaying the identical rug.
- Enter your details, review and accept the Price Match terms, and submit your request.
- Check your email for the response to your Price Match request.
Important: Please review the Price Match terms below before submitting your request. All requests are subject to verification and approval.
Before You Buy: Request a Price Match
Found the same rug cheaper elsewhere? Please submit your Price Match request before placing your order.
- Visit the relevant rug's product page on the Rug Love website.
- Select the exact size you wish to purchase. The size must match the competitor's listing.
- Open the "Seen It Cheaper? Submit An Automated Price Match" form.
- Enter the competitor's price, including any valid promotional or discount codes.
- Provide the direct URL of the competitor's product listing.
- Review and accept the Price Match terms, then submit your request.
You will receive an email response to your request. Please check your inbox and spam or junk folder.
Please note: Before-purchase Price Match requests must be submitted through the automated form on the relevant product page. Email is not an alternative submission method for these requests.
What Information Do I Need to Provide?
To assess your Price Match request, we need to verify that the competitor is offering the identical rug under comparable purchasing conditions.
- Correct rug: The product name, brand, model number, design, material and specification must match.
- Correct size: Select the exact size you wish to purchase. A different size cannot be used for the comparison.
- Competitor price: Enter the actual price you would pay after any applicable discounts or promotional codes.
- Direct product URL: Provide a working link to the competitor's product page showing the identical rug.
- Availability: The rug must be available to purchase from both retailers under comparable stock or pre-order terms.
A direct competitor URL is required. A link to the competitor's homepage, an unrelated product, or a listing that cannot be verified may prevent us from approving the request.
Do You Match Discount Codes?
Yes. Our Price Match Promise includes eligible competitor prices reduced by valid promotional or discount codes.
- The discount must be available to customers purchasing the identical rug.
- The code must be valid and applicable to the product and size being compared.
- Enter the final competitor price after the discount has been applied.
- The discounted price must be verifiable during assessment.
Trade-only, membership-only and closed-group discounts are excluded from our Price Match Promise.
Can I Price Match a Pre-Order Rug?
Yes. Our Price Match Promise also applies to eligible pre-order rugs when both retailers offer the identical rug on comparable pre-order terms.
- The rug must be identical in brand, model, design, material, specification and size.
- Both retailers must be accepting orders for the rug.
- The competitor's advertised price must be genuine, current and verifiable.
- The competitor's pre-order terms, including payment arrangements and estimated availability, must be comparable.
- The same general Price Match eligibility conditions and exclusions apply to pre-orders.
Important: A competitor's pre-order due date is an estimated supplier stock-arrival date, not a guaranteed delivery date. A Price Match does not guarantee that your rug will arrive by a particular date.
For more information about stock allocation, deposits, estimated due dates and cancellation, please visit our Pre-Orders Information page .
Already Purchased? Our 14-Day Price Promise
If you purchase a rug from Rug Love and find the identical item advertised for less by an eligible UK retailer within 14 days of your purchase, you can request a refund of the qualifying price difference.
The same Price Match terms and eligibility requirements apply.
How to submit your claim:
- Find the competitor's current product listing for the identical rug and size.
- Check that the competitor's price and purchasing terms meet the eligibility requirements below.
- Email hello@ruglove.co.uk with your Rug Love order number, the direct competitor product URL and the lower price you have found.
- We will review the request and, if approved, process a refund for the qualifying price difference.
Good to know: You do not need to cancel and reorder your rug to request a qualifying post-purchase price match.
Refunds are issued to the original payment method. The time taken for funds to appear depends on your bank or payment provider.
Price Match Eligibility Requirements
To qualify for our Price Match Promise, the following conditions must be met:
- Eligible UK retailer: The competitor must be an eligible UK-based online or physical rug retailer offering the product directly to customers.
- Identical product: The brand, product name, model number, design, material, specification and size must match exactly.
- Brand-new condition: The competing item must be new, not used, graded, refurbished or sold as a damaged or clearance-condition item.
- Verifiable price: The competitor's current selling price must be genuine and capable of being verified.
- Comparable purchasing terms: The product must be offered under comparable conditions, including availability and applicable payment arrangements.
- Stock availability: For in-stock price matches, both retailers must have the identical rug available to purchase at the quoted price.
- Pre-order availability: For pre-order price matches, both retailers must be accepting orders for the identical rug under comparable pre-order terms.
- Current offer: The competitor's advertised offer must be valid when the request is assessed.
Please note: An eligible request is subject to verification and approval. Submission does not automatically guarantee that a Price Match will be accepted.
Price Match Exclusions
The following offers and sellers are excluded from our Price Match Promise:
- Trade-only prices and discounts that are not available to ordinary retail customers.
- Membership-only or closed-group prices and discounts.
- Third-party marketplace sellers, including sellers operating through Amazon, eBay and Etsy.
- Excluded retail platforms, including Costco and Wayfair.
- Retailers that are no longer trading or are not accepting genuine customer orders.
- Used, graded, refurbished, damaged or non-new products.
- Products that are not identical in brand, model, size, design, material or specification.
- Discontinued or unavailable competitor products that cannot genuinely be purchased or pre-ordered at the quoted price.
- Prices that cannot be verified through a valid competitor product listing.
- Incorrect or clearly erroneous competitor prices.
Important: A product appearing on a website does not necessarily mean that it is available to purchase. The competitor must genuinely be accepting orders under the quoted terms.
Competitor Pricing Errors
We do not price match competitor prices that are clearly incorrect or appear to result from a genuine pricing error.
For example:
A medium-sized rug may be advertised at a substantially lower price than a smaller rug in the same range, while the other sizes follow a consistent pricing structure.
An unusual price difference of this kind may indicate that the competitor has listed the item incorrectly.
We may decline a Price Match where the available evidence indicates that the quoted competitor price is erroneous.
Please note: A genuine promotional discount is not automatically treated as a pricing error simply because the price is low.
How Price Match Requests Are Assessed
Our automated system assesses submitted requests against the Price Match eligibility requirements and exclusions.
A request may be approved when the competitor, product, price and purchasing terms meet our Price Match conditions.
All Price Match requests are subject to verification and approval by Rug Love.
We reserve the right to decline a request where the competitor or offer does not meet our terms, the quoted price cannot be verified, or matching the price would result in a loss.
If your request is declined, the competitor's advertised price does not become the agreed selling price for your Rug Love order.
Our approach: We aim to offer the lowest possible price while maintaining the service and support our customers expect.
When Will I Receive a Response?
Our automated Price Match system is designed to provide a response within one hour of submission.
Please check the email address entered in your request, including your spam or junk folder.
Every submitted Price Match request receives a response, including requests involving retailers or offers that do not meet our terms.
If the system cannot recognise the competitor's URL or cannot verify the offer, you will receive a response explaining that the request could not be approved automatically.
An automated acknowledgement or unsuccessful response does not mean that a Price Match has been approved.
Haven't received a response? Please check your spam or junk folder first. If no email has arrived, submit a support request through our chatbot so our team can investigate.
Common Price Match Submission Issues
To help us assess your request accurately, please check the following before submitting:
- Incorrect rug: The competitor's product must be identical in brand, name, model, design, material and specification.
- Incorrect size: Make sure you select the same rug size on both websites.
- Missing or incorrect URL: Provide a direct link to the competitor's actual product listing.
- Incorrect expected price: Enter the final amount you would pay after any applicable discount codes.
- Unavailable product: The competitor must be accepting orders for the rug under the relevant in-stock or pre-order terms.
- Excluded retailer: Requests involving retailers or selling platforms excluded under our terms cannot be approved.
- Unverifiable offer: We must be able to confirm the competitor's advertised price and applicable terms.
If you believe your request has been declined incorrectly, please submit a support request through our chatbot with the relevant product and competitor details.
Need Help with Your Price Match?
Our AI-assisted chatbot can answer questions about Price Match eligibility, submission requirements and our terms and conditions.
For enquiries requiring personal assistance, including missing responses, declined requests or post-purchase claims, our support team is here to help.
We aim to respond within 3 business hours, Monday–Friday.
Some enquiries may take longer to resolve if additional verification is required.
Please include your name, Rug Love order number where applicable, the competitor's product URL and details of your enquiry.
💬 Initiate SupportImportant: Simply typing a message into the automated chatbot does not submit a support request to our team.
You must select "Submit Support Request" to ensure your enquiry is received by our customer support team.
Before-purchase Price Match submissions must still be made through the automated form on the relevant product page.
For the complete policy, please visit our Price Match Promise page .
Rug Visualiser: See Rugs in Your Space
- In 2021, Rug Love unveiled the UK’s first Augmented Reality Rug Visualiser.
- Our interactive tool lets you see rugs in your own room before buying — no more guessing.
- We’re the first UK rug store to offer 3D product image visualisation for every rug.
- Combining AR and 3D technology, our immersive tool helps you choose your perfect rug with confidence.
Important Accuracy Notice
- The Rug Visualiser is intended as a reference tool only.
- While we strive for precision, colours and scale may vary slightly from real-life proportions.
- Lighting, device screens, and floor textures can influence how the rug appears in your space.
- We provide this feature to enhance your decision-making — it should not be considered a technical measurement tool.
How to Use the Rug Visualiser
- Upload a photo of your room or use your phone’s live camera view.
- Select your desired rug to preview instantly within your space.
- Resize, rotate, and reposition to visualise fit and aesthetic.
- Use natural lighting when possible for the most accurate colour representation.
Need Help?
- Initiate Support
- We respond within 3 business hours.
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- We are the first rug store to incorporate AI-assisted support, capable of delivering immediate responses including complex ones.
- This ensures you receive the information you need swiftly, without the wait typically associated with traditional customer service.
- If you can't find what you're looking for, our dedicated customer support is here to help.
- We promise to address all enquiries within 3 business hours.
- Simply initiate support and get instant answers via the button below.
We promise a response within 3 business hours.
