We are big fans of the Scandi-Boho rug trend, This Berber-style rug is a fresh take on the traditional, timeless & distinctive. Decorated with graphic patterns for a delicately Bohemian style, A modern twist to the traditional Berber these boho rugs make a perfect match for both classic and contemporary interiors. Its neutral colour palette and understated graphic style will make it an instant hit in your home. 100% wool-effect polypropylene with a smooth finish. Introducing the Boho 5402 Modern Shaggy Moroccan Rug - Black/White, a stylish and cozy addition to any living room or bedroom. This rug features a shaggy pile that provides exceptional softness and comfort, making it perfect for relaxing and unwinding after a long day.Crafted from high-quality polypropylene, this rug is both soft and durable, ensuring that it will last for years to come. The modern black and white Moroccan design is sure to complement any decor style, adding a touch of elegance and sophistication to your space.This rug is the perfect size for a living room or bedroom, providing a cozy and comfortable space to relax and unwind. Its shaggy pile and high density make it an ideal choice for creating a warm and inviting atmosphere in your home.
Featured by Instagram's @Jade.Doutch
Although the manufacturer categorizes this product as White/Black, we believe it leans more toward an Off White/Cream/Ivory shade. Please consider this when attempting to colour match it with your current decor, very few if any rugs are pure white even ones listed as such, they will always lean towards a cream. Additionally, please note that the tassels will need a little time to settle flat.
Please note that the sizes listed for our Boho rugs do not include the tassels. For example, a 160x230cm rug refers to the main body of the rug, excluding the tassel fringe. The fringe typically adds around 5cm to each side, so please take this into account if space is limited. This is important as the additional size might be an issue. Industry standards dictate that the fringe is not included in the primary rug measurement. Here's why: Consistency Across Measurements: Since not all rugs have fringes, excluding them provides a uniform way to measure and compare rug dimensions, simplifying the shopping experience for consumers.
About Me: Boho 5402 Moroccan Rugs in Black White
| Style | Scandi-Boho |
| Pattern | Geometric |
| Colour | White/Black |
| Collection | Boho |
| Pile Height | 4 cm |
| Pile Weight m2 KG | 2.1 KG m2 |
| Material | 100% Polypropylene |
| Construction | Machine Made |
| Origin | Belgium |
| Features | Heat Set Yarn, High Density, 4cm Soft Shaggy Pile |
Delivery Information
Always Free Delivery – No Minimum Spend
Transparent pricing: what you see is what you pay, no surprises at checkout.
Dispatch Time
In-stock orders are dispatched within 1-2 business days (Mon-Fri), excluding public holidays. To clarify, our quoted time frame of 1-2 days refers to dispatch, not delivery. Our couriers do not operate on weekends. If your order hasn't been shipped within the specified timeframe, we suggest first verifying whether it's a pre-order that you may have overlooked.
Shipping Locations
We ship exclusively to mainland UK and the Scottish Highlands. We do not deliver to any part of Ireland, Northern Ireland, the Scottish Islands, the Channel Islands, or the Isle of Man. We made this strategic choice to cease our deliveries to Ireland for several key reasons:
- Items frequently being declined at the export hub
- Extensive delays in delivery
- Instances of items going missing, resulting in customer dissatisfaction and a decline in service quality
- Managing returns and faulty items, especially larger ones, posed a cost-effective challenge
- Some customers were unaware of customs and duty taxes, leading to further frustrations in the delivery process
Courier Delivery Times
Deliveries are made Monday to Friday between 8 am and 6 pm. Unfortunately, we can't guarantee an exact delivery time. On the day of delivery, the courier will typically provide a 1-2 hour delivery window. If your item is not delivered on the designated day, it will be rescheduled for the following business day.
Mis-Delivery
If your delivery is marked as "delivered" but you haven't received it, please rest assured that it is almost always due to a simple oversight. The most common reasons include:
- It has been left in your garden, safe place, porch, garage, or behind a gate.
- A family member has taken it in without your knowledge.
- A neighbour has taken it in.
- A family member instructed the driver to leave the item in a safe place without your knowledge.
First, check around your property, including your porch, garage, back garden, bins, behind gates, or other safe places where the courier may have left the package. While we use a signed-for service, drivers may occasionally leave items in secure areas without obtaining a signature. Next, check with your neighbours in case they accepted the delivery on your behalf.
If the tracking indicates a name, such as "signed by Smith," verify if it's a neighbour or someone you are familiar with. Also, check your mailbox for any delivery notes from the courier specifying where the package was left, such as at neighbour number 4. Please verify that the delivery address provided at checkout was 100% accurate, as we do not modify the address—it gets exported to the courier exactly as provided.
If you still cannot locate your item after these steps, please contact us through the support chatbot below. We promise a response within 3 business hours. At this point, we will open a missing item investigation with the courier, requesting GPS data, delivery photos, and signatures to verify where the item was released by the driver. We resolve most issues with the courier within the hour.
Rescheduled Deliveries
If your item is not delivered for any reason on the designated day, it will automatically be rescheduled for delivery by the courier on the next business day, so you do not need to take any action.
Signature Requirement
Please make sure that there is someone available to provide a signature upon the delivery of your package, as a signature is required for all items. Please keep this in mind, especially if there is typically no one at home during the daytime. The courier usually offers a 2-hour delivery window. For large freight items handled by DX Freight, identifiable by tracking codes starting with "L," the driver is expected to call in advance instead.
Pre-Orders
For pre-orders, please monitor the expected delivery date on our site before and after your purchase; these are updated hourly. If you decide you'd rather not wait or if an unexpected delay occurs, you have the flexibility to cancel your order yourself through your order confirmation page. This will trigger an instant, full refund. As the very first rug store to provide live pre-order due dates, we provide you with real-time information on the expected dates of pre-ordered items. It's worth noting that all UK rug stores receive stock from the same suppliers, so no other retailer will get a pre-ordered rug faster than we do. However, these estimated arrival dates can sometimes change due to factors outside our control.
To initiate support, click here. We promise a response within 3 business hours.
Pre-Order Information
To initiate support, click here. We promise a response within 3 business hours.
Pre-Order Process
For those who choose to pre-order, we kindly ask you to monitor the expected delivery date on our site before and after your purchase; these are updated hourly. At Rug Love, we understand the excitement of getting that perfect rug. If your desired rug isn't available immediately, no worries! You can reserve it through our pre-order service. For each product on pre-order, we typically provide an "approximate due date" for your reference. If your order hasn't been shipped within the specified timeframe, we suggest first verifying whether it's a pre-order that you may have overlooked. Once your pre-ordered item is back in stock, we will automatically ship it to you. There's no need to reach out to us. Kindly allow for our standard dispatch and delivery times.
Due Dates Apply Universally
The pre-order due date we provide applies to all orders, regardless of when they were placed. If the due date changes or is pushed back, the updated date will apply to all pre-orders, irrespective of the original date quoted at the time your order was placed.
Shipping Delays Due to External Factors
Please note that the ongoing crisis in the Red Sea may necessitate some shipping vessels to navigate via alternative, longer routes. This could potentially cause delays in the delivery of your pre-order.
Live Pre-Order Dates
As the very first rug store to provide live pre-order due dates, we provide you with real-time information on the expected dates of pre-ordered items. By providing live pre-order dates that are updated hourly, we aim to enhance your shopping experience and provide you with accurate information about when your selected rug will be available for delivery. It's worth noting that all UK rug stores receive stock from the same suppliers. This means no other retailer will get a pre-ordered rug faster than we do.
Deposit Option
As the sole rug store to offer this option, we take pride in presenting you with a convenient and flexible solution. With our exclusive 20% pre-order deposit option, you can secure your desired rug without the need for a full upfront payment. Once the item is back in stock and ready for dispatch, you will automatically receive an invoice via email to pay the balance. Payment can be made using any of our accepted methods, including Klarna, Clearpay, Laybuy, and PayPal. If you opt for our 20% deposit option, it guarantees the rug at its present price. You will settle the remaining balance at the price prevailing at the time of your order, irrespective of any potential increase in the rug's price.
Estimated Arrival Dates
However, these estimated arrival dates can sometimes change due to factors outside our control. For the most recent updates, we invite you to check our website. We refresh the data every hour based on the latest from our suppliers. Once your rug is back in stock, we'll send it your way immediately. Remember, the date we provide is when we anticipate the rug arriving back in stock, not the day it'll arrive at your doorstep.
Cancel Your Pre-Order
If you decide you'd rather not wait or if an unexpected delay occurs, you have the flexibility to cancel your order through your order confirmation page. This will trigger an instant, full refund.
Dealing with Fluctuating Pre-Order Dates
For those who choose to pre-order, we kindly ask you to monitor the expected delivery date on our site before and after your purchase; these are updated hourly. We consistently provide the most current date available to us. Occasionally, this date might even be in the past, indicating the latest information in our possession.
Delays and Financial Compensation
Lastly, we don't offer financial compensation for delays. We understand the frustration they may cause, but rest assured, we're in the same boat as other retailers. If waiting becomes too much, remember that you can always cancel for a full refund at any point.
Managing Pre-Order Due Date Changes
It's not unusual for pre-order due dates to fluctuate before the stock arrives. While we consistently update and display the most current date we have available, if you think these potential date changes might be frustrating for you, we suggest refraining from pre-ordering. Instead, you may want to wait until the item is back in stock before placing your order.
To initiate support, click here. We promise a response within 3 business hours.
Returns Information
To initiate support, click here. We promise a response within 3 business hours.
14 Days To Decide
Visit our Simple Automated Return Portal Here to Return or Exchange Your Rug. No need to go through the hassle of contacting us. Our process is streamlined for your convenience. Say goodbye to waiting around for return references and authorisation. We are proud to be the first rug store to introduce an automated returns process designed for your ease and a seamless experience.
Return Portal
All returns must be submitted via our designated returns management platform to qualify for a return and refund. You can find a link to our return portal and return policies in all email communications you receive from us. Simply visit the Return Portal to initiate your return or exchange. Please upload images of any issues if relevant.
Defective Claims
If you are submitting a claim for a defect, please use the return portal and select the "manufacturing fault" option. Upload images of the issue and provide relevant details. This will allow us to file a claim with the manufacturer. Additionally, specify the most convenient day for collection, as an inspection may be necessary. Indicate your preferred outcome (replacement, refund, or discount). We work directly with the manufacturer to find a satisfactory solution.
Why Our Return Process is Simple
We aim to make returns as easy as possible with comprehensive guidelines that set us apart from many retailers. Many stores just provide a return address and leave it to you, but we cover all scenarios. We believe in making returns hassle-free and providing as much information as possible to ease the process.
Return Terms
Please note that we cannot accept returns in person at any location. As an online-only retailer, we do not have a physical showroom. All returns must be sent through a courier. We do not accept in-person returns. For all returns, a courier will need to be arranged. Once we receive your returned rug, our team will inspect it and you will receive two notifications: one acknowledging receipt of the rug and one confirming your refund. Please allow up to 48 hours post-receipt for processing.
Refund Process
Refunds will be issued to your original payment method and typically take 3 to 5 business days to appear in your account, depending on your bank's processing time. If you used Klarna, ClearPay, or Laybuy, please check your account with them for the refund status. You can also view the refund status in the email we send you confirming the refund.
Change of Mind
If you change your mind, you have 14 days to return the rug for a full refund—no reason needed. If the rug does not meet your expectations, it may not necessarily indicate a defect. We include detailed descriptions and images in our product listings to provide full transparency, so please review these before purchasing. If you do not like the rug, you can return it within the 14-day period.
Return Costs
Before submitting a return, please familiarise yourself with the potential return shipping costs, especially for large items. The following are estimated return costs:
- Small Rugs & Runners up to 120cm: Approximately £5.72
- Small Rugs up to 125cm: Approximately £10.67
- Most Large Rugs from 160cm to 199cm in length: Approximately £22.80
- Extra Large Rugs (200x290cm) Super Plush Rugs and Oversized 240cm+ rugs: £38.68-£44.72
These rates are for guidance purposes and may vary. We encourage you to use the recommended courier services to avoid higher costs.
Return Cost Transparency & Courier Surcharges
At Rug Love, we strive to be as transparent as possible regarding return costs—more so than many of our competitors—because we understand how important clarity is for our customers.
Return costs are clearly listed:
- On every product page
- In a link included in every email we send
- Detailed in our Help Centre, chatbot, return portal, home page, and terms of service
We genuinely cannot think of anywhere else to make this information more prominent. Please review the return approval email you received, as it outlines all relevant details comprehensively. If you believe we’ve missed something, please let us know—we’re confident we have covered every scenario, including this one.
Possible Reasons for the Surcharge
While the courier costs we provide are typically accurate and up-to-date, they do not include any potential surcharges, which are a separate matter.
The two main reasons for courier surcharges are:
- The customer has provided incorrect dimensions or weight for their item.
- The customer has selected the wrong courier, failing to follow our return instructions, which specify that only DHL via Transglobal Express should be used for large rugs.
If the customer provides accurate details and uses the correct courier as advised, the quoted costs should generally remain as stated. If the courier indicates that the item is too large to quote, it is almost certainly due to incorrect dimensions or weight being entered, as even the largest rugs can be handled by couriers.
This surcharge is most likely due to:
- The item being larger than the dimensions originally quoted to the courier.
- The incorrect courier being used instead of the one we recommend.
- Typo - Incorrect dimensions given to the courier due to a typing error.
Please double-check the dimensions you provided to the courier for any errors.
Of course these issues are beyond our control but we will assist where possible.
Return Approval Email Details
Below is the information we provide in your return approved email. Kindly read this email fully.
Recommended Couriers & Sites
For large rugs, we strongly advise ONLY using DHL via Transglobal Express. While we provide courier suggestions based on rug size, these are simply recommendations. You are free to use any site or courier, but Rug Love cannot be held responsible if a customer chooses a more costly service that differs from our recommendations without consulting us first.
Packaging & Rug Dimension Guidelines
Before scheduling your courier service, please carefully verify the dimensions of your packaged rug. The final dimensions depend on how the rug is rolled and wrapped, and we are not responsible for any discrepancies.
Important Packaging Tips:
- Tape down the packaging at each end of the rug to ensure the size remains within the quoted dimensions.
- Use the factory-sealed measurements below as a general guide, but always allow extra space if the rug is not wrapped as tightly as received.
- The most common cause of courier surcharges is incorrect dimensions being provided.
- Always add at least 5cm to the length of the rug when quoting dimensions. Example: If your rug is 240cm long, quote at least 245cm to the courier.
- Ensure the rug weight is entered correctly in KG. Some customers accidentally leave the default courier weight set to 1KG, which can result in additional charges.
- Ensure the packaged length matches what was entered when booking the courier.
- Tape down the packaging at each end to avoid exceeding the quoted dimensions.
- If you are unsure about the weight or dimensions, please contact us before booking the courier.
Note: These dimensions we provide in your return email are only a guide. Your final packaged rug size will vary depending on how it is wrapped.
Booking Your Return
To successfully book your return, ensure the dimensions you provide are accurate (length, width, height, and weight).
Incorrect or undeclared dimensions may result in surcharges, for which Rug Love cannot be held responsible. Please double-check the dimensions you provide to the courier match the size of the rug when you have wrapped it. Please use the correct courier, for example only DHL for large rugs 160x230cm and above. Please contact us if you are unsure of anything before booking.
Key Reminders:
Handmade and Jute Rugs Disclaimer
Our Handmade, 100% Jute, and Sisal rugs may have natural imperfections, which are considered part of their charm. Please review our disclaimers on these types of rugs in the help centre, as shedding, colour variations, and other characteristics are common and not considered defects.
Product Color & Design Disclaimer
At Rug Love, we pride ourselves on offering superior product descriptions and specifications that most rug retailers overlook. At Rug Love, we go beyond generic colour labels. We are the only UK rug retailer that provides a detailed breakdown of every shade present in each rug, helping you make a more informed buying decision. While most retailers simply describe a rug as ‘cream’ or ‘grey,’ we ensure you know exactly what tones and variations are included, allowing you to find the perfect match for your space. We include an in-depth breakdown of all colours and shades in each rug, along with material, pile height, pile weight, texture, pile type, and backing—ensuring you have all the details needed to make the perfect choice. We also lead the industry in showcasing in-situ user-generated content (UGC), being the first rug store to widely incorporate real-life images from Instagram and hundreds of our creators. This allows you to see how our rugs look in actual homes, providing a more genuine and accurate representation. Additionally, Rug Love is the only rug retailer to offer an AR rug visualiser, helping you preview how a rug will look in your space before you buy. We also provide more in-situ images—taken by us or sourced from Instagram—than any other rug store, ensuring a better visual representation of each rug.Colour and design discrepancies may occur due to variations in screen settings, lighting, and the natural materials used in our rugs. We strive for accuracy in our images, but slight differences may exist. If you are concerned about colour matching, we suggest visiting a physical store to view the rug in person. The images we use and colour classifications are supplied by the manufacturer and used by all UK retailers, whilst each persons opinion may vary.
Defective Product Claims
If you receive a rug with defects, please report it immediately. We require clear images to expedite the claims process and request a pick-up for inspection. If the rug is deemed defective, a replacement will be sent. If not, the rug will be returned to you.
Exchange Policy
If you need to exchange a rug, note that couriers cannot collect the original item during the delivery of the replacement. We will arrange for the original item to be returned after receiving the replacement. If you need help with exchanges, please contact us for more details.
Rug Dimensions
It's crucial to measure your space before purchasing a rug. If you order the wrong size, we will assist with a return, but please keep in mind that larger rugs can be expensive to return. Take a few minutes to measure your space before finalising your purchase.
Rug Packaging and Flattening
When you first unroll your rug, you may notice folds or creases from its packaging. These are temporary and will flatten over time. To help speed up this process, try rolling the rug in the opposite direction and letting it rest in a warm place.
Contact Us
If you have any questions or concerns, feel free to reach out. We promise to address all enquiries within 3 business hours during working days.
To initiate support, click here. We promise a response within 3 business hours.
Price Match Promise
To initiate support, click here. We promise a response within 3 business hours.
Rug Love proudly introduces the Original "Price Match Promise" in the rug industry!
You won’t get it cheaper. Full stop.
How Our Price Matching Works
There's no need to reach out to us. Our price matching is automated. Simply enter your details on any product page, and we'll take care of the rest.
We're proud of our competitive pricing, standing out as one of the best-value online rug retailers. If you find a better price elsewhere, we are the only rug store that offers an automated price match feature. Just submit your request on any product page.
Price Matching Terms
We promise to match the price of any product against that of any other online or physical rug retailer, including matching discount codes.
Before You Buy: How to Request a Price Match
Submit your request on any product page or simply email the link of the competing product to hello@ruglove.co.uk.
Let our dedicated team know the product and the price you'd like us to match, and we'll handle the rest.
Good news! We also offer price matches up to 14 days after your purchase.
Already Made a Purchase? Here’s How to Get a Price Match
If you spot the same item at a lower price elsewhere within 14 days of your purchase from us, we'll refund you the difference.
For online purchases, simply email the link to hello@ruglove.co.uk with your order number, and we'll process the refund of the difference.
Price Promise Terms and Conditions
- We will match any price from other UK rug retailers, including those with offer-code discounts.
- The product's price must be offered under identical terms, and we should be able to verify the price and stock status.
- The competing product must have the same model number as ours and be in new condition.
- Both our company and the competitor must have the product in stock and available for delivery, not on pre-order.
- We do not match prices from competitors' trade-only, membership-only, or 3rd party marketplace sellers such as Amazon, eBay, Etsy, Costco (membership only), or Wayfair.
- We will not offer price matching for products from rug retailers that are no longer trading. We advise against ordering from such retailers.
- Our Price Match Promise is entirely at our discretion. If we determine that matching a price would result in a loss, we reserve the right to decline the price match.
To initiate support, click here. We promise a response within 3 business hours.
Rug Visualizer: See Rugs in Your Space
In 2021, Rug Love unveiled the UK's first "Augmented Reality" Rug Visualizer. With our virtual design tool, you can see all our rugs in your room... No more guessing. We are the first rug store to offer 3D product image visualization for all our rugs, providing an engaging and interactive way to remove purchasing uncertainty. By combining AR and 3D technology, we provide immersive, real-world product visualization to help you make the perfect rug choice.
Please be aware that our rug visualizer is intended for reference purposes only. While we strive for accuracy, we cannot guarantee that the colour or size displayed is perfectly to scale. As the only rug store providing an augmented reality rug visualizer, we offer this as an additional tool to assist you in making an informed selection.
View Rugs in Your Space: Try Our Rug Visualizer
To initiate support, click here. We promise a response within 3 business hours.
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