Plush Luxury Super Thick Heavyweight High-Density Hand-Woven Soft High-Pile Plain Polyester Tonal Textured Metallic Shimmer Shaggy Purple Rug

Found the same rug cheaper elsewhere? Please submit your Price Match request before placing your order.

1. Visit the relevant rug's product page on the Rug Love website.
2. Select the exact size you wish to purchase. The size must match the competitor's listing.
3. Open the "Seen It Cheaper? Submit An Automated Price Match" form.
4. Enter the competitor's price, including any valid promotional or discount codes.
5. Provide the direct URL of the competitor's product listing.
6. Review and accept the Price Match terms, then submit your request.

You will receive an email response to your request. Please check your inbox and spam or junk folder.

To assess your Price Match request, we need to verify that the competitor is offering the identical rug under comparable purchasing conditions.

• Correct rug: The product name, brand, model number, design, material and specification must match.
• Correct size: Select the exact size you wish to purchase. A different size cannot be used for the comparison.
• Competitor price: Enter the actual price you would pay after any applicable discounts or promotional codes.
• Direct product URL: Provide a working link to the competitor's product page showing the identical rug.
• Availability: The rug must be available to purchase from both retailers under comparable stock or pre-order terms.

Yes. Our Price Match Promise includes eligible competitor prices reduced by valid promotional or discount codes.

• The discount must be available to customers purchasing the identical rug.
• The code must be valid and applicable to the product and size being compared.
• Enter the final competitor price after the discount has been applied.
• The discounted price must be verifiable during assessment.

Trade-only, membership-only and closed-group discounts are excluded from our Price Match Promise.

Yes. Our Price Match Promise also applies to eligible pre-order rugs when both retailers offer the identical rug on comparable pre-order terms.

• The rug must be identical in brand, model, design, material, specification and size.
• Both retailers must be accepting orders for the rug.
• The competitor's advertised price must be genuine, current and verifiable.
• The competitor's pre-order terms, including payment arrangements and estimated availability, must be comparable.
• The same general Price Match eligibility conditions and exclusions apply to pre-orders.

For more information about stock allocation, deposits, estimated due dates and cancellation, please visit our Pre-Orders Information page .

If you purchase a rug from Rug Love and find the identical item advertised for less by an eligible UK retailer within 14 days of your purchase, you can request a refund of the qualifying price difference.

The same Price Match terms and eligibility requirements apply.

How to submit your claim:

1. Find the competitor's current product listing for the identical rug and size.
2. Check that the competitor's price and purchasing terms meet the eligibility requirements below.
3. Email hello@ruglove.co.uk with your Rug Love order number, the direct competitor product URL and the lower price you have found.
4. We will review the request and, if approved, process a refund for the qualifying price difference.

Refunds are issued to the original payment method. The time taken for funds to appear depends on your bank or payment provider.

To qualify for our Price Match Promise, the following conditions must be met:

• Eligible UK retailer: The competitor must be an eligible UK-based online or physical rug retailer offering the product directly to customers.
• Identical product: The brand, product name, model number, design, material, specification and size must match exactly.
• Brand-new condition: The competing item must be new, not used, graded, refurbished or sold as a damaged or clearance-condition item.
• Verifiable price: The competitor's current selling price must be genuine and capable of being verified.
• Comparable purchasing terms: The product must be offered under comparable conditions, including availability and applicable payment arrangements.
• Stock availability: For in-stock price matches, both retailers must have the identical rug available to purchase at the quoted price.
• Pre-order availability: For pre-order price matches, both retailers must be accepting orders for the identical rug under comparable pre-order terms.
• Current offer: The competitor's advertised offer must be valid when the request is assessed.

The following offers and sellers are excluded from our Price Match Promise:

• Trade-only prices and discounts that are not available to ordinary retail customers.
• Membership-only or closed-group prices and discounts.
• Third-party marketplace sellers, including sellers operating through Amazon, eBay and Etsy.
• Excluded retail platforms, including Costco and Wayfair.
• Retailers that are no longer trading or are not accepting genuine customer orders.
• Used, graded, refurbished, damaged or non-new products.
• Products that are not identical in brand, model, size, design, material or specification.
• Discontinued or unavailable competitor products that cannot genuinely be purchased or pre-ordered at the quoted price.
• Prices that cannot be verified through a valid competitor product listing.
• Incorrect or clearly erroneous competitor prices.

We do not price match competitor prices that are clearly incorrect or appear to result from a genuine pricing error.

For example:

A medium-sized rug may be advertised at a substantially lower price than a smaller rug in the same range, while the other sizes follow a consistent pricing structure.

An unusual price difference of this kind may indicate that the competitor has listed the item incorrectly.

We may decline a Price Match where the available evidence indicates that the quoted competitor price is erroneous.

Our automated system assesses submitted requests against the Price Match eligibility requirements and exclusions.

A request may be approved when the competitor, product, price and purchasing terms meet our Price Match conditions.

All Price Match requests are subject to verification and approval by Rug Love.

We reserve the right to decline a request where the competitor or offer does not meet our terms, the quoted price cannot be verified, or matching the price would result in a loss.

If your request is declined, the competitor's advertised price does not become the agreed selling price for your Rug Love order.

Our automated Price Match system is designed to provide a response within one hour of submission.

Please check the email address entered in your request, including your spam or junk folder.

Every submitted Price Match request receives a response, including requests involving retailers or offers that do not meet our terms.

If the system cannot recognise the competitor's URL or cannot verify the offer, you will receive a response explaining that the request could not be approved automatically.

An automated acknowledgement or unsuccessful response does not mean that a Price Match has been approved.

To help us assess your request accurately, please check the following before submitting:

• Incorrect rug: The competitor's product must be identical in brand, name, model, design, material and specification.
• Incorrect size: Make sure you select the same rug size on both websites.
• Missing or incorrect URL: Provide a direct link to the competitor's actual product listing.
• Incorrect expected price: Enter the final amount you would pay after any applicable discount codes.
• Unavailable product: The competitor must be accepting orders for the rug under the relevant in-stock or pre-order terms.
• Excluded retailer: Requests involving retailers or selling platforms excluded under our terms cannot be approved.
• Unverifiable offer: We must be able to confirm the competitor's advertised price and applicable terms.

If you believe your request has been declined incorrectly, please submit a support request through our chatbot with the relevant product and competitor details.

Our AI-assisted chatbot can answer questions about Price Match eligibility, submission requirements and our terms and conditions.

For enquiries requiring personal assistance, including missing responses, declined requests or post-purchase claims, our support team is here to help.

We aim to respond within 3 business hours, Monday–Friday.

Some enquiries may take longer to resolve if additional verification is required.

Please include your name, Rug Love order number where applicable, the competitor's product URL and details of your enquiry.

Before-purchase Price Match submissions must still be made through the automated form on the relevant product page.

For the complete policy, please visit our Price Match Promise page .