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The Washable Tabriz H1156 Terra Rug is a rich and inviting piece that brings warmth and depth to any interior. Featuring a distressed medallion design, this rug combines a terracotta-toned base with cool and neutral accents, creating a striking yet harmonious look that works beautifully in both traditional and transitional settings. Crafted from 100% lightweight polyester, this rug is digitally printed for exceptional pattern precision and colour clarity. Its flatweave construction results in a sleek, mat-like finish with no pile height, making it ideal for placement under furniture or in busy areas where practicality is essential.
The colours and shades present in this rug include:
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Terracotta – Dominant background colour, delivering a warm, earthy foundation with a vintage feel.
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Ivory – Highlighting the central medallion and border details, brightening the design and softening the contrast.
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Muted Blue – Adding a cool, complementary tone within the intricate motifs, balancing the overall palette.
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Beige – Subtly interwoven into the border and geometric accents, lending warmth and depth.
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Charcoal Grey – Providing definition and shadowing within the pattern, enhancing the distressed aesthetic.
With a pile height of just 0.2 cm and pile weight of 0.5 kg/m², this rug sits completely flat, ensuring a practical and low-maintenance flooring solution. Its machine-washable design makes it perfect for high-traffic spaces, including kitchens, hallways, and family areas.
Why You’ll Love It:
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Warm terracotta tones – ideal for creating an inviting atmosphere.
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Traditional medallion motif – finished with a chic, distressed effect.
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Digitally printed flatweave – lightweight and easy to position.
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Machine washable at 30°C – effortless to clean and maintain.
The Washable Tabriz H1156 Terra Rug blends Terracotta, Ivory, Muted Blue, Beige, and Charcoal Grey to deliver a warm yet balanced traditional aesthetic. Its low-profile flatweave design, machine-washable construction, and intricate detailing make it a practical yet stylish choice for living rooms, dining spaces, and hallways, offering the perfect mix of elegance and functionality.
| Style | Traditional |
| Pattern | Vintage |
| Colour | Terracotta |
| Collection | Tabriz |
| Pile Height | 0.2 cm |
| Pile Weight m2 KG | 0.5 KG m2 |
| Material | 100% Polyester |
| Construction | Digitally Printed |
| Origin | China |
| Features | Very Detailed Design, Flat Weave, Highly Durable, Washable |
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Delivery Information
- Always Free Delivery – No Minimum Spend
- Transparent pricing: what you see is what you pay – no surprises at checkout.
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Dispatch Time
- In-stock orders are dispatched within 1–2 business days (Mon–Fri), excluding public holidays.
- The quoted time frame refers to dispatch, not delivery.
- Couriers do not operate on weekends.
- If your order hasn’t shipped within this timeframe, first check if it’s a pre-order.
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Shipping Locations
- We ship exclusively to Mainland UK and the Scottish Highlands.
- No deliveries to Ireland, Northern Ireland, the Scottish Islands, Channel Islands, or Isle of Man.
- This decision was made due to:
- Items often being declined at export hubs
- Extended delivery delays
- Missing parcels causing customer dissatisfaction
- High costs managing large item returns and faults
- Customers unaware of customs and duty taxes
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Courier Delivery Times
- Deliveries take place Monday–Friday, 8 am–6 pm.
- Exact delivery times cannot be guaranteed.
- On delivery day, couriers usually provide a 1–2 hour window.
- If undelivered, your parcel is automatically rescheduled for the next business day.
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Mis-Delivery
- If marked “delivered” but not received, it’s usually a simple oversight.
- Check common locations:
- Garden, porch, garage, safe place, or behind gates
- With family members or neighbours
- Under instruction left by someone else in your household
- Drivers may leave items safely without signatures.
- Check tracking for names such as “Signed by Smith” or delivery notes left in your post box.
- Verify the delivery address entered at checkout — we ship exactly as provided.
- If still missing, contact support via the chat below. We respond within 3 business hours and can open a courier investigation using GPS, photo, and signature data.
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Rescheduled Deliveries
- If your item isn’t delivered on the scheduled day, no action is needed.
- The courier will automatically re-attempt delivery the next business day.
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Signature Requirement
- Ensure someone is available to sign for delivery.
- The courier provides a 2-hour window.
- For large DX Freight items (tracking codes starting with “L”), the driver will usually call ahead.
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Pre-Orders
- Pre-order due dates are updated hourly on our website.
- You may cancel via your order confirmation page for an instant refund.
- All UK rug retailers share the same supplier network — no store will receive stock earlier.
- Estimated arrival dates may change due to external factors.
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Need Help?
- Initiate Support
- We respond within 3 business hours.
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Pre-Order Information
- Pre-order allows you to reserve upcoming stock before it arrives.
- Expected delivery dates are visible on each product page and updated hourly.
- Once back in stock, your order dispatches automatically – no need to contact us.
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Pre-Order Process
- Monitor expected delivery dates on our site before and after purchase – updated hourly.
- Our quoted timeframe refers to dispatch after stock arrival.
- Once restocked, your rug ships automatically using our standard service.
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Due Dates Apply Universally
- All pre-orders share the same updated due date, regardless of order placement time.
- If a due date changes, it applies to all customers waiting for that rug.
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Shipping Delays
- External events, such as the Red Sea crisis, may extend shipping routes and cause delays.
- We update expected arrival times as soon as suppliers notify us of any changes.
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Live Pre-Order Dates
- We were the first UK rug retailer to offer live, hourly-updated pre-order due dates.
- All UK rug stores source from the same suppliers – no retailer receives stock sooner.
- Our goal is to provide transparency and manage expectations accurately.
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Deposit Option
- You can secure a rug with only a 20% deposit.
- The balance is payable once stock arrives, via any accepted payment method (Klarna, Clearpay, Laybuy, PayPal, etc.).
- The 20% deposit locks in today’s price, even if prices rise later.
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Estimated Arrival Dates
- Arrival dates can fluctuate due to supplier or shipping delays.
- We refresh data hourly with the latest supplier information.
- Dates shown reflect when stock is due to arrive with us, not home delivery date.
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Cancel Your Pre-Order
- You can cancel anytime directly via your order confirmation page.
- Cancellations trigger an instant full refund.
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Fluctuating Dates
- Pre-order dates may change several times before arrival.
- We always display the most recent supplier-confirmed date.
- If changing dates are frustrating, you may prefer to wait until stock is available.
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Delays & Compensation
- We do not offer financial compensation for delays.
- All UK retailers depend on the same supply chain and arrival times.
- If waiting is inconvenient, cancelling for a full refund is always available.
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Need Help?
- Initiate Support
- We respond within 3 business hours.
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Returns Information
- Use our Simple Automated Return Portal to return or exchange your rug — no need to contact us first.
- We’re proud to be the first rug store with a fully automated returns process for a seamless experience.
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14 Days To Decide
- Change your mind? Return within 14 days for a full refund — no reason required.
- Product pages include detailed descriptions and images; if it’s not right, you can still return it within the window.
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Return Portal
- All returns must be submitted via our designated platform to qualify for a refund.
- Portal and policy links appear in every email from us.
- Start here: Return Portal and upload images where relevant.
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Defective Claims
- Select “manufacturing fault” in the portal and upload clear images plus relevant details.
- Tell us your preferred outcome: replacement, refund, or discount.
- Manufacturer collection/inspection may be required; we coordinate everything directly with them.
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Why Our Process Is Simple
- We provide comprehensive guidance (dimensions, weights, couriers, packaging) — not just an address.
- Clear steps reduce hassle and speed up processing.
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Return Terms
- We are an online-only retailer; in-person returns are not accepted — use a courier.
- After we receive your rug, we’ll inspect it and send two emails: receipt acknowledgement and refund confirmation.
- Please allow up to 48 hours post-receipt for processing.
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Refund Process
- Refunds go back to your original payment method.
- Typical bank times: 3–5 business days. For Klarna/ClearPay/Laybuy, check your account with them.
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Return Costs (Guidance)
- Small Rugs & Runners (≤120cm): ~£5.72
- Small Rugs (≤125cm): ~£10.67
- Most Large Rugs (160–199cm length): ~£22.80
- Extra Large (200×290), Super Plush, Oversized 240cm+: ~£38.68–£44.72
- Figures are guidance and can vary. Remote/Highlands postcodes may be higher.
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Super Plush Shaggy Rug Exceptions
- These are heavier than standard rugs. Factory-sealed dimensions are guides — quote your actual wrapped size to avoid surcharges.
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Asiatic Plush & Montana Shaggy
- 70×140 — Packaged: L080×W22×H22cm — 8kg
- 120×170 — Packaged: L130×W26×H26cm — 15kg
- 140×200 — Packaged: L150×W28×H28cm — 21kg
- 160×230 — Packaged: L170×W32×H32cm — 27kg
- 200×300 — Packaged: L210×W41×H41cm — 44kg
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Barnaby Shaggy
- 120×170 — Packaged: L130×W26×H26cm — 15kg
- 160×230 — Packaged: L170×W32×H32cm — 27kg
- 200×290 — Packaged: L210×W41×H41cm — 40kg
- Important: For 200×290 in Asiatic Plush, Barnaby, and Montana, typical packaged size is ~L210×W41cm and >40kg — return cost ~£104.
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Return Cost Transparency & Courier Surcharges
- We list return guidance on product pages, emails, Help Centre, chatbot, returns portal, homepage and terms.
- Surcharges usually happen when:
- Incorrect dimensions/weight are quoted, or
- The wrong courier is used for large rugs (use DHL via Transglobal Express).
- Please double-check your quoted measurements before booking.
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Handmade / Jute / Sisal Disclaimer
- Natural variations (“Abrash”), shedding, and minor irregularities are normal and part of the charm.
- See our Help Centre disclaimers for full details.
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Product Colour & Design Disclaimer
- We provide an industry-leading breakdown of colours, specs, materials, pile height/weight, texture, pile type and backing.
- We also showcase more in-situ UGC and offer an AR Rug Visualiser.
- Colour can vary by screen, lighting and dye batch; images are manufacturer-supplied and used across UK retailers.
- Exact colour-matching needed? Consider viewing in-store first.
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Defective Product Claims
- Report immediately with clear photos via the portal.
- Manufacturer may collect for inspection; if confirmed faulty, we’ll send a replacement. If not, the rug is returned to you.
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Exchanges
- Start in the Return Portal and choose Exchange.
- We dispatch the replacement after the original is received (or reorder now and refund the original later).
- Return shipping fees for exchanges follow the same guidance as returns.
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Rug Dimensions
- Measure before ordering. Larger rugs can be more expensive to return.
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Packaging, Creases & Flattening
- Temporary folds/creases from rolling are normal and relax with time/use.
- Speed it up by reverse-rolling and warming the backing in a warm room.
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Example Packaging Dimensions (Guide)
| Rug Size | Length (cm) | Width (cm) | Height (cm) | Weight (KG) |
|---|---|---|---|---|
| 060×230 Runner | 70 | 20 | 20 | 7 |
| 080×150 Rug | 90 | 20 | 20 | 7 |
| 120×170 Rug | 120–125 | 20 | 20 | 9 |
| 160×230 Rug | 170 | 23 | 23 | 15 |
| 200×290 Rug | 205 | 23 | 23 | 20 |
| 240×340 Rug | 245 | 25 | 25 | 25 |
- Always quote the actual wrapped size and weight when booking.
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Need Help?
- Initiate Support
- We respond within 3 business hours.
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Price Match Promise
- Rug Love proudly introduces the Original “Price Match Promise” in the rug industry!
- You won’t get it cheaper. Full stop.
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How Our Price Matching Works
- There’s no need to contact us — price matching is automated.
- Enter your details on any product page and we’ll take care of the rest.
- We’re one of the best-value online rug retailers; if you spot a lower price, submit a request on the product page.
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Price Matching Terms
- We match any product price from UK online or physical rug retailers — including discount codes.
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Before You Buy: How to Request a Price Match
- Submit a request on any product page; or email the competitor link to hello@ruglove.co.uk.
- Let our team know the product and the price you’d like us to match — we’ll handle the rest.
- Good news: we also offer price matches up to 14 days after purchase.
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Already Purchased? Claim a Price Match
- If you find the same item cheaper within 14 days of buying from us, we’ll refund the difference.
- Email the link plus your order number to hello@ruglove.co.uk and we’ll process the refund of the difference.
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Price Promise Terms & Conditions
- We match prices from other UK rug retailers, including offer-code discounts.
- The competing price must be offered under identical terms; we must be able to verify price and stock status.
- The product must have the same model number and be in brand-new condition.
- Both retailers must have the item in stock and available for delivery (not pre-order).
- We do not match trade-only, membership-only, or marketplace sellers (e.g., Amazon, eBay, Etsy, Costco membership, Wayfair).
- We don’t match retailers that are no longer trading (we advise against ordering from them).
- The Price Match Promise is at our discretion; if a match would result in a loss, we may decline.
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Need Help?
- Initiate Support
- We respond within 3 business hours.
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Rug Visualiser: See Rugs in Your Space
- In 2021, Rug Love unveiled the UK’s first Augmented Reality Rug Visualiser.
- Our interactive tool lets you see rugs in your own room before buying — no more guessing.
- We’re the first UK rug store to offer 3D product image visualisation for every rug.
- Combining AR and 3D technology, our immersive tool helps you choose your perfect rug with confidence.
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Important Accuracy Notice
- The Rug Visualiser is intended as a reference tool only.
- While we strive for precision, colours and scale may vary slightly from real-life proportions.
- Lighting, device screens, and floor textures can influence how the rug appears in your space.
- We provide this feature to enhance your decision-making — it should not be considered a technical measurement tool.
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How to Use the Rug Visualiser
- Upload a photo of your room or use your phone’s live camera view.
- Select your desired rug to preview instantly within your space.
- Resize, rotate, and reposition to visualise fit and aesthetic.
- Use natural lighting when possible for the most accurate colour representation.
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Need Help?
- Initiate Support
- We respond within 3 business hours.
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