The Sloan Mustard Runner from the Sloan collection infuses interiors with uplifting warmth and modern geometric texture. Hand-woven in India from a premium blend of 55% wool and 45% cotton, it features a durable flatweave structure and a low 0.4 cm profile, offering both practicality and tactile charm.
Its repeating geometric diamond pattern is woven using mustard yellow and ivory yarns, creating a lively yet refined contrast. The soft wool fibres and flatweave texture ensure a smooth, resilient surface — perfect for living rooms, dining spaces, and relaxed modern interiors. Sloan draws inspiration from traditional hand-woven textiles, featuring rhythmic geometric motifs that echo ethnic and tribal design heritage redefined in modern geometric simplicity through clean lines and balanced symmetry for minimalist, Scandinavian, or urban interiors. Sloan brings effortless sophistication to contemporary living spaces.
The mustard tone adds instant warmth and positivity to any setting, complemented by the ivory detailing, which keeps the design light, balanced, and visually dynamic. This cheerful combination makes it an ideal choice for Scandinavian, bohemian, or mid-century-inspired spaces seeking an accent of sunshine.
The colours and shades present in this runner include:
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Mustard Yellow – The primary shade, radiating warmth and energy while remaining sophisticated.
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Ivory – Used throughout the geometric pattern, adding contrast and structure to the design.
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Golden Ochre Undertones – Subtly interwoven within the mustard tones, enhancing depth and creating a soft tonal gradient.
The Sloan Mustard Runner showcases Mustard Yellow, Ivory, and Golden Ochre hues in a hand-woven geometric flatweave design crafted from a natural wool-and-cotton blend. With its durable 0.4 cm pile, soft-touch finish, and vibrant yet versatile palette, this rug brings warmth and optimism to living rooms, dining areas, and modern interiors.
🐑 Handmade Wool Rug Characteristics
Our handmade wool rugs are individually crafted, so each one is unique with natural variations known as abrash in colour, size, design, pattern, yarn, stitching, and texture. Shedding is normal and expected with all wool rugs — sometimes lasting for the rug’s entire life — but it does not affect durability. Loose fibres and stray threads can simply be trimmed with scissors (never pulled) to avoid damage. These natural characteristics, along with mixed yarn colours, slight imperfections, and subtle texture differences, add charm and authenticity rather than being faults. Synthetic latex backing may create a temporary smell, and wool may have a natural, earthy scent which fades over time. If you prefer a perfectly uniform look, machine-made synthetic rugs may be more suitable, and any exchange will still have its own unique variations. Please review our disclaimers in the chatbot before purchasing.
| Style | Flatweave |
| Pattern | Geometric |
| Colour | Mustard/White |
| Collection | Sloan |
| Pile Type | Flatweave |
| Pile Height(mm) | 0.4 |
| Pile Height | Flatweave |
| Pile Weight Per SQM (kg) | n/a |
| Material | Wool |
| Material Composition | 55% Wool 45% Cotton |
| Origin | India |
| Anti-Slip Recommended? | Yes |
| Backing | Cotton |
| Construction | Hand Woven |
| Features | Hand Finished, Durable, Low Pile, |
| Care Instructions | Vacuum regularly, Blot never rub any stains |
🚚 Always Free Delivery – No Minimum Spend
- Enjoy transparent pricing — what you see is what you pay.
- No added delivery charges at checkout for any order.
- All UK mainland and Scottish Highlands orders qualify for free shipping.
⏱️ Dispatch Time
- In-stock orders are dispatched within 1–2 business days (Mon–Fri, excluding bank holidays).
- The quoted time frame refers to dispatch, not delivery.
- Couriers do not operate on weekends.
- If your order hasn’t shipped within that period, check if it’s a pre-order.
📦 Shipping Locations
- We ship exclusively to Mainland UK and the Scottish Highlands.
- We do not deliver to Northern Ireland, Republic of Ireland, Channel Islands, Isle of Man, or Scottish Islands.
- This policy avoids issues such as:
- Export hub rejections and extended delivery delays.
- Packages going missing and reduced delivery reliability.
- High international return costs for large items.
- Unexpected customs and duty taxes for customers.
📅 Courier Delivery Times
- Deliveries take place Monday–Friday between 8 AM – 6 PM.
- Couriers typically provide a 1–2 hour window on the day of delivery.
- If the courier cannot deliver, it will automatically reschedule for the next business day.
- Delivery times are estimates — we cannot guarantee exact arrival times.
📍 Mis-Delivery Guidance
- If tracking shows “delivered” but you haven’t received it, check:
- Safe places such as porches, gardens, garages, or behind gates.
- With neighbours or family members who may have accepted it.
- For courier delivery cards or notes specifying an alternate drop location.
- Signed-for items may occasionally be left in safe areas if the driver deems them secure.
- If the tracking lists a name (e.g. “signed by Smith”), check if it’s a neighbour.
- Please confirm the delivery address you entered at checkout was correct — we export addresses exactly as entered.
- If still not located, contact us through our chatbot support to open a courier investigation (GPS, photos, and signature verification).
🔁 Rescheduled Deliveries
- If a delivery attempt fails, it is automatically re-scheduled by the courier.
- No action is required from you — the next attempt usually occurs the following working day.
✍️ Signature Requirement
- Someone must be available to sign for delivery.
- If no one is home, the courier may:
- Re-attempt delivery the next day.
- Leave it with a neighbour.
- Leave a card with instructions.
- For large DX Freight items (tracking codes starting with “L”), drivers are expected to call ahead.
- If you choose to authorise “leave without signature,” Rug Love cannot accept liability for loss or damage.
🛒 Pre-Orders
- We update all pre-order due dates hourly to reflect supplier data in real time.
- If you prefer not to wait, you can cancel instantly via your order confirmation page for a full refund.
- We were the first UK rug retailer to offer live pre-order due dates.
- All UK retailers share the same supplier networks, so no competitor will receive the stock sooner.
- Estimated arrival dates may occasionally change due to shipping or manufacturing delays.
We promise a response within 3 business hours.
🧾 Pre-Order Process
- Monitor the expected delivery date on our site before and after your purchase — it updates hourly.
- Pre-order dates are visible on each product page, showing the next estimated stock arrival.
- If your rug isn’t available immediately, you can reserve it securely through our pre-order service.
- Once your rug is back in stock, it will be dispatched automatically — no need to contact us.
- Please allow for our standard dispatch and delivery times once stock arrives.
📅 Due Dates Apply Universally
- All pre-orders share the same due date — it applies regardless of when you placed your order.
- If a date changes, the new estimated arrival will automatically apply to all active pre-orders.
🚢 Shipping Delays Due to External Factors
- Global shipping issues (e.g. the Red Sea crisis) may cause carriers to take longer routes.
- This can result in temporary delays to pre-order arrivals, which are beyond our control.
🕒 Live Pre-Order Dates
- We are the first UK rug store to provide live, hourly-updated pre-order due dates.
- These updates are based directly on the latest supplier data.
- All UK rug retailers source from the same suppliers — no other store will receive stock sooner than we do.
- This transparency helps you plan accurately when your rug will next be available.
💳 Deposit Option
- We are the only UK rug store offering a 20% deposit option on pre-orders.
- This allows you to secure your rug without full upfront payment.
- When stock arrives, you’ll receive an email invoice to pay the remaining balance.
- Payment can be made via Klarna, Clearpay, Laybuy, or PayPal Pay in 3.
- The deposit locks in the price at the time of ordering, even if future prices increase.
📦 Estimated Arrival Dates
- Pre-order arrival dates are estimates based on supplier timelines.
- Dates can change slightly due to global shipping, customs, or production delays.
- We refresh all pre-order data hourly to give you the most accurate timeframe.
- Once your rug arrives with us, it will be dispatched immediately using our next-day courier service.
- The listed date is when stock is expected to arrive at our warehouse, not the delivery date to your home.
❌ Cancel Your Pre-Order
- If you prefer not to wait or a delay occurs, you can cancel instantly via your order confirmation page.
- This triggers an immediate full refund — no need to contact support.
📆 Dealing with Fluctuating Pre-Order Dates
- Pre-order due dates may shift before stock arrives — this is completely normal in retail logistics.
- We always display the most up-to-date information available directly from the manufacturer.
- If frequent date changes might cause frustration, we suggest waiting until the rug is back in stock before ordering.
💰 Delays & Financial Compensation
- We do not offer financial compensation for delays caused by suppliers or shipping lines.
- If waiting becomes inconvenient, you can cancel your order at any time for a full refund.
- This ensures you’re never at a disadvantage compared to other retailers.
We promise a response within 3 business hours.
Returns Information
To initiate support, click here. We promise a response within 3 business hours.
14 Days To Decide
Visit our Simple Automated Return Portal Here to Return or Exchange Your Rug. No need to go through the hassle of contacting us. Our process is streamlined for your convenience. Say goodbye to waiting around for return references and authorisation. We are proud to be the first rug store to introduce an automated returns process designed for your ease and a seamless experience.
Return Portal
All returns must be submitted via our designated returns management platform to qualify for a return and refund. You can find a link to our return portal and return policies in all email communications you receive from us. Simply visit the Return Portal to initiate your return or exchange. Please upload images of any issues if relevant.
Defective Claims
If you are submitting a claim for a defect, please use the return portal and select the "manufacturing fault" option. Upload images of the issue and provide relevant details. This will allow us to file a claim with the manufacturer. Additionally, specify the most convenient day for collection, as an inspection may be necessary. Indicate your preferred outcome (replacement, refund, or discount). We work directly with the manufacturer to find a satisfactory solution.
Why Our Return Process is Simple
We aim to make returns as easy as possible with comprehensive guidelines that set us apart from many retailers. Many stores just provide a return address and leave it to you, but we cover all scenarios. We believe in making returns hassle-free and providing as much information as possible to ease the process.
Return Terms
Please note that we cannot accept returns in person at any location. As an online-only retailer, we do not have a physical showroom. All returns must be sent through a courier. We do not accept in-person returns. For all returns, a courier will need to be arranged. Once we receive your returned rug, our team will inspect it and you will receive two notifications: one acknowledging receipt of the rug and one confirming your refund. Please allow up to 48 hours post-receipt for processing.
Refund Process
Refunds will be issued to your original payment method and typically take 3 to 5 business days to appear in your account, depending on your bank's processing time. If you used Klarna, ClearPay, or Laybuy, please check your account with them for the refund status. You can also view the refund status in the email we send you confirming the refund.
Change of Mind
If you change your mind, you have 14 days to return the rug for a full refund—no reason needed. If the rug does not meet your expectations, it may not necessarily indicate a defect. We include detailed descriptions and images in our product listings to provide full transparency, so please review these before purchasing. If you do not like the rug, you can return it within the 14-day period.
Return Costs
Before submitting a return, please familiarise yourself with the potential return shipping costs, especially for large items. The following are estimated return costs:
- Small Rugs & Runners up to 120cm: Approximately £5.72
- Small Rugs up to 125cm: Approximately £10.67
- Most Large Rugs from 160cm to 199cm in length: Approximately £22.80
- Extra Large Rugs (200x290cm) Super Plush Rugs and Oversized 240cm+ rugs: £38.68-£44.72
These rates are for guidance purposes and may vary. We encourage you to use the recommended courier services to avoid higher costs. 📦 + ⚠️ While the return costs we provide are generally accurate and cover most items and locations, there may occasionally be exceptions. If you're returning a large rug—such as 200x290cm or above—and your postcode is classed as a remote or Highlands area by the courier, the return cost may be higher than stated.
🧵 Super Plush Shaggy Rug Exceptions
The super plush shaggy rugs below are much heavier than standard rugs.
The factory-sealed dimensions are shown below as a guide only — your packaged size will depend on how tightly the rug is rolled and this is what you should quote to the courier to avoid a surcharge.
🔹 Asiatic Plush & Montana Shaggy
- 70 x 140cm – Packaged: L080 x W22 x H22cm – 8kg
- 120 x 170cm – Packaged: L130 x W26 x H26cm – 15kg
- 140 x 200cm – Packaged: L150 x W28 x H28cm – 21kg
- 160 x 230cm – Packaged: L170 x W32 x H32cm – 27kg
- 200 x 300cm – Packaged: L210 x W41 x H41cm – 44kg
🔹 Barnaby Shaggy
- 120 x 170cm – Packaged: L130 x W26 x H26cm – 15kg
- 160 x 230cm – Packaged: L170 x W32 x H32cm – 27kg
- 200 x 290cm – Packaged: L210 x W41 x H41cm – 40kg
Important: All rugs generally fit within the standard examples shown.
The one exception is the Asiatic Plush Shaggy, Barnaby Shaggy, and Montana Shaggy in the 200 x 290cm size. These rugs measure around L210 x W41cm and weigh over 40kg, making the return cost approximately £104.
These rates are for guidance purposes and may vary. We encourage you to use the recommended courier services to avoid higher costs. 📦 + ⚠️ While the return costs we provide are generally accurate and cover most items and locations, there may occasionally be exceptions. If you're returning a large rug—such as 200x290cm or above—and your postcode is classed as a remote or Highlands area by the courier, the return cost may be higher than stated.
Return Cost Transparency & Courier Surcharges
At Rug Love, we strive to be as transparent as possible regarding return costs—more so than many of our competitors—because we understand how important clarity is for our customers.
Return costs are clearly listed:
- On every product page
- In a link included in every email we send
- Detailed in our Help Centre, chatbot, return portal, home page, and terms of service
We truly do our best to make this information as clear and easy to find as possible, but we’re sorry if anything wasn’t obvious. Your return approval email includes all the key details, but if anything feels unclear or you think we may have missed something, please let us know. We’re confident we’ve covered every scenario, but we’re always happy to double-check and explain things further if needed.
Handmade and Jute Rugs Disclaimer
Our Handmade, 100% Jute, and Sisal rugs may have natural imperfections, which are considered part of their charm. Please review our disclaimers on these types of rugs in the help centre, as shedding, colour variations, and other characteristics are common and not considered defects.
Product Color & Design Disclaimer
At Rug Love, we pride ourselves on offering superior product descriptions and specifications that most rug retailers overlook. At Rug Love, we go beyond generic colour labels. We are the first and only UK rug retailer that provides a detailed breakdown of every shade present in each rug, helping you make a more informed buying decision. While most retailers simply describe a rug as ‘cream’ or ‘grey,’ we ensure you know exactly what tones and variations are included, allowing you to find the perfect match for your space. We include an in-depth breakdown of all colours and shades in each rug, along with material, pile height, pile weight, texture, pile type, and backing—ensuring you have all the details needed to make the perfect choice. We also lead the industry in showcasing in-situ user-generated content (UGC), being the first rug store to widely incorporate real-life images from Instagram and hundreds of our creators. This allows you to see how our rugs look in actual homes, providing a more genuine and accurate representation. Additionally, Rug Love is the first and only rug retailer to offer an AR rug visualiser, helping you preview how a rug will look in your space before you buy. We also provide more in-situ images—taken by us or sourced from Instagram—than any other rug store, ensuring a better visual representation of each rug.Colour and design discrepancies may occur due to variations in screen settings, lighting, and the natural materials used in our rugs. We strive for accuracy in our images, but slight differences may exist. If you are concerned about colour matching, we suggest visiting a physical store to view the rug in person. The images we use and colour classifications are supplied by the manufacturer and used by all UK retailers, whilst each persons opinion may vary.
Defective Product Claims
If you receive a rug with defects, please report it immediately. We require clear images to expedite the claims process and request a pick-up for inspection. If the rug is deemed defective, a replacement will be sent. If not, the rug will be returned to you.
Exchange Policy
If you need to exchange a rug, note that couriers cannot collect the original item during the delivery of the replacement. We will arrange for the original item to be returned after receiving the replacement. If you need help with exchanges, please contact us for more details.
Rug Dimensions
It's crucial to measure your space before purchasing a rug. If you order the wrong size, we will assist with a return, but please keep in mind that larger rugs can be expensive to return. Take a few minutes to measure your space before finalising your purchase.
Rug Packaging and Flattening
When you first unroll your rug, you may notice folds or creases from its packaging. These are temporary and will flatten over time. To help speed up this process, try rolling the rug in the opposite direction and letting it rest in a warm place.
Contact Us
If you have any questions or concerns, feel free to reach out. We promise to address all enquiries within 3 business hours during working days.
To initiate support, click here. We promise a response within 3 business hours.
Price Match Promise
To initiate support, click here. We promise a response within 3 business hours.
Rug Love proudly introduces the Original "Price Match Promise" in the rug industry!
You won’t get it cheaper. Full stop.
How Our Price Matching Works
There's no need to reach out to us. Our price matching is automated. Simply enter your details on any product page, and we'll take care of the rest.
We're proud of our competitive pricing, standing out as one of the best-value online rug retailers. If you find a better price elsewhere, we are the only rug store that offers an automated price match feature. Just submit your request on any product page.
Price Matching Terms
We promise to match the price of any product against that of any other online or physical rug retailer, including matching discount codes.
Before You Buy: How to Request a Price Match
Submit your request on any product page or simply email the link of the competing product to hello@ruglove.co.uk.
Let our dedicated team know the product and the price you'd like us to match, and we'll handle the rest.
Good news! We also offer price matches up to 14 days after your purchase.
Already Made a Purchase? Here’s How to Get a Price Match
If you spot the same item at a lower price elsewhere within 14 days of your purchase from us, we'll refund you the difference.
For online purchases, simply email the link to hello@ruglove.co.uk with your order number, and we'll process the refund of the difference.
Price Promise Terms and Conditions
- We will match any price from other UK rug retailers, including those with offer-code discounts.
- The product's price must be offered under identical terms, and we should be able to verify the price and stock status.
- The competing product must have the same model number as ours and be in new condition.
- Both our company and the competitor must have the product in stock and available for delivery, not on pre-order.
- We do not match prices from competitors' trade-only, membership-only, or 3rd party marketplace sellers such as Amazon, eBay, Etsy, Costco (membership only), or Wayfair.
- We will not offer price matching for products from rug retailers that are no longer trading. We advise against ordering from such retailers.
- Our Price Match Promise is entirely at our discretion. If we determine that matching a price would result in a loss, we reserve the right to decline the price match.
To initiate support, click here. We promise a response within 3 business hours.
Rug Visualizer: See Rugs in Your Space
In 2021, Rug Love unveiled the UK's first "Augmented Reality" Rug Visualizer. With our virtual design tool, you can see all our rugs in your room... No more guessing. We are the first rug store to offer 3D product image visualization for all our rugs, providing an engaging and interactive way to remove purchasing uncertainty. By combining AR and 3D technology, we provide immersive, real-world product visualization to help you make the perfect rug choice.
Please be aware that our rug visualizer is intended for reference purposes only. While we strive for accuracy, we cannot guarantee that the colour or size displayed is perfectly to scale. As the only rug store providing an augmented reality rug visualizer, we offer this as an additional tool to assist you in making an informed selection.
View Rugs in Your Space: Try Our Rug Visualizer
To initiate support, click here. We promise a response within 3 business hours.
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