Washable Clarke & Clarke Passiflora Noir Modern Floral Botanical Textured Lightweight Printed Recycled Polyester Flatweave Noir Black/Olive/Forest/Sage/Moss/Ivory Rug

• Always Free Delivery – No Minimum Spend
• Transparent pricing: what you see is what you pay – no surprises at checkout.

• In-stock orders are dispatched within 1–2 business days (Mon–Fri), excluding public holidays.
• The quoted time frame refers to dispatch, not delivery.
• Couriers do not operate on weekends.
• If your order hasn’t shipped within this timeframe, first check if it’s a pre-order.

• We ship exclusively to Mainland UK and the Scottish Highlands.
• No deliveries to Ireland, Northern Ireland, the Scottish Islands, Channel Islands, or Isle of Man.
• This decision was made due to:
• Items often being declined at export hubs
• Extended delivery delays
• Missing parcels causing customer dissatisfaction
• High costs managing large item returns and faults
• Customers unaware of customs and duty taxes

• Deliveries take place Monday–Friday, 8 am–6 pm.
• Exact delivery times cannot be guaranteed.
• On delivery day, couriers usually provide a 1–2 hour window.
• If undelivered, your parcel is automatically rescheduled for the next business day.

• If marked “delivered” but not received, it’s usually a simple oversight.
• Check common locations:
• Garden, porch, garage, safe place, or behind gates
• With family members or neighbours
• Under instruction left by someone else in your household
• Drivers may leave items safely without signatures.
• Check tracking for names such as “Signed by Smith” or delivery notes left in your post box.
• Verify the delivery address entered at checkout — we ship exactly as provided.
• If still missing, contact support via the chat below. We respond within 3 business hours and can open a courier investigation using GPS, photo, and signature data.

• If your item isn’t delivered on the scheduled day, no action is needed.
• The courier will automatically re-attempt delivery the next business day.

• Ensure someone is available to sign for delivery.
• The courier provides a 2-hour window.
• For large DX Freight items (tracking codes starting with “L”), the driver will usually call ahead.

• Pre-order due dates are updated hourly on our website.
• You may cancel via your order confirmation page for an instant refund.
• All UK rug retailers share the same supplier network — no store will receive stock earlier.
• Estimated arrival dates may change due to external factors.

• Initiate Support
• We respond within 3 business hours.

• To Avoid Disappointment: Only place a pre-order if you are comfortable with potential delays and flexible delivery times. Pre-order allows you to reserve upcoming stock before it arrives.
• Expected delivery dates are visible on each product page and updated hourly.
• Once back in stock, your order dispatches automatically – no need to contact us.

• Monitor expected delivery dates on our site before and after purchase – updated hourly.
• Our quoted timeframe refers to dispatch after stock arrival.
• Once restocked, your rug ships automatically using our standard service.

• All pre-orders share the same updated due date, regardless of order placement time.
• If a due date changes, it applies to all customers waiting for that rug.

• External events, such as the Red Sea crisis, may extend shipping routes and cause delays.
• We update expected arrival times as soon as suppliers notify us of any changes.

• We were the first UK rug retailer to offer live, hourly-updated pre-order due dates.
• All UK rug stores source from the same suppliers – no retailer receives stock sooner.
• Our goal is to provide transparency and manage expectations accurately.

• You can secure a rug with only a 20% deposit.
• The balance is payable once stock arrives, via any accepted payment method (Klarna, Clearpay, Laybuy, PayPal, etc.).
• The 20% deposit locks in today’s price, even if prices rise later.

• Arrival dates can fluctuate due to supplier or shipping delays.
• We refresh data hourly with the latest supplier information.
• Dates shown reflect when stock is due to arrive with us, not home delivery date.

• You can cancel anytime directly via your order confirmation page.
• Cancellations trigger an instant full refund.

• Pre-order dates may change several times before arrival.
• We always display the most recent supplier-confirmed date.
• If changing dates are frustrating, you may prefer to wait until stock is available.

• We do not offer financial compensation for delays.
• All UK retailers depend on the same supply chain and arrival times.
• If waiting is inconvenient, cancelling for a full refund is always available.

• Initiate Support
• We respond within 3 business hours.

• Changed your mind or decided the rug is not suitable? You can return it within our 14-day return period.
• You do not need to contact us first. Simply submit your request through our automated Returns Portal.
• Our product pages contain detailed product descriptions, specifications, images and colour information to help you choose, but if your purchase is unsuitable you can still return it within the applicable return period.

All returns must first be submitted through our designated Returns Portal.

• Standard returns and exchanges are processed through the portal without the need to contact us for prior authorisation or a return reference.
• Manufacturing defects, incorrect items and courier damage should also be reported through the same portal.
• Images and additional notes are only required where relevant for manufacturing defect or courier-damage claims.
• For ordinary standard returns, please leave the image and additional notes fields blank where requested, as standard returns are processed automatically.
• Once submitted, you will receive the relevant instructions covering the return address, packaging, courier guidance, exchanges, faulty items and refund processing.

Manufacturing defects, courier damage and incorrectly supplied items are handled separately from standard unwanted returns.

• Submit the appropriate claim through our Returns Portal.
• For a manufacturing fault, select the relevant manufacturing-fault option and upload clear photographs together with the relevant details.
• For courier damage, upload clear photographs showing the damage.
• If the incorrect rug or variant has been supplied, submit an incorrect-item claim through the portal.
• Where applicable, tell us your preferred resolution, such as a replacement, refund or discount.
• We will investigate genuine manufacturing defects, courier damage, incorrect items and products that do not conform to their description.

• Exchanges must also be submitted through our automated Returns Portal.
• Select the exchange option and tell us which size or alternative rug you would like.
• The replacement is sent after we have received the original item back.
• Any price difference will be adjusted accordingly. We will either refund the difference or arrange payment of any additional amount due.
• If you do not want to wait for the exchange process, you can place a new order for the replacement item and submit the original item separately for a refund.
• Return courier costs apply to standard exchanges in the same way as standard refunds.
• Couriers cannot collect your return at the same time as delivering the replacement item.

Courier prices are calculated using the actual packaged dimensions and weight, rather than simply the advertised rug size.

• Rugs are normally rolled along their shorter side. For example, a 160 × 230cm rug will normally form a parcel around 160–170cm long once rolled and packaged.
• Always measure the rug after it has been rolled and packaged before booking your courier.
• Quote the actual packaged length, width, height and weight to the courier.
• Very thick, plush or heavy rugs can have larger packaged dimensions and weights than standard rugs of the same advertised size.

The vast majority of rugs fit within our standard examples above. However, some super-plush shaggy rugs are considerably heavier and bulkier than standard rugs.

The factory-sealed dimensions below are provided as a guide only. Always measure the actual wrapped rug before booking your return.

Asiatic Plush & Montana Shaggy

Barnaby Shaggy

The return costs we provide are intended as realistic guidance, but courier surcharges are separate and outside Rug Love's control.

Common causes of additional courier charges include:

• Incorrect parcel dimensions entered when booking.
• Incorrect weight entered when booking.
• Choosing a courier service unsuitable for the size of the rug.
• The packaged rug being larger or heavier than declared.
• Typing or measurement errors during the courier booking process.
• Remote-area or Highlands courier charges.
• Seasonal courier surcharges during peak periods such as Black Friday and Christmas.

To reduce the risk of a surcharge:

• Measure the rug after it has been fully packaged.
• Double-check the length, width, height and weight.
• Use a courier suitable for the parcel dimensions.
• Check all information carefully before confirming the booking.

We provide detailed product descriptions, specifications and colour breakdowns wherever possible to help you understand a rug's appearance before purchasing.

• Official product images and basic colour classifications are supplied by the manufacturer and are generally the same manufacturer images used by other retailers selling the same rug.
• Rug Love goes beyond basic colour labels such as Beige, Grey or Blue by providing additional information about shades, tones and accent colours wherever possible.
• Colour perception is subjective. Shades such as Duck Egg, Teal, Greige and Taupe can be interpreted differently depending on the individual, lighting, surrounding décor and screen settings.
• Colours can also appear different depending on the direction of a rug's pile.
• If exact colour matching to furniture, flooring, paintwork or other décor is essential, we recommend viewing and purchasing a rug from a physical retailer where it can be inspected in person.

This does not affect your statutory rights where an item is faulty, incorrectly supplied or does not conform to its description.

• Rugs should be securely rolled and suitably packaged for courier transit.
• Please do not fold the rug unless specifically instructed.
• The item should be returned in a clean and resaleable condition where the return is a standard unwanted-item return.
• Protect the rug properly from dirt, moisture and damage during transit.
• Do not use household bin bags as the sole return packaging.
• Do not place courier tape or labels directly onto the rug itself.
• We recommend photographing the fully packaged rug before handing it to the courier and retaining proof of postage/collection.
• The returned item remains the customer's responsibility until it has been received back.

• Once your returned item has been received, it will be checked and processed.
• You will receive a Return Received notification confirming that your return has arrived.
• Please allow up to 48 hours from receipt for the return to be inspected and the refund processed.
• Once completed, you will receive a further refund confirmation.
• Refunds are returned to the original payment method.
• After we have processed the refund, banks and payment providers typically take around 3–5 business days to show the funds.
• If you paid using Klarna, Clearpay, Laybuy or another payment provider, the refund will be reflected through that provider in accordance with their own processing times.

Rugs are considerably larger and bulkier than ordinary parcels such as clothing, so courier return costs can be higher, particularly for large or heavy rugs.

Rather than only providing this information after an order has been placed, we publish return-cost guidance in advance so customers can consider the potential cost before purchasing.

• Return information is available on every product page.
• Return information is included in your order confirmation.
• Return guidance is available through our chatbot.
• Detailed instructions are provided through our Returns Portal.

We strongly recommend measuring your space before ordering and reviewing the estimated return cost in advance, particularly when purchasing a larger rug.

For any additional queries or concerns, delivery information, returns, or any other questions, just click the support button below. We promise a response within 3 business hours.