Moda Prism Grey Stone Grey Runner

Any customs charges are to be paid by the customer and are out of our control.

Please allow 3-5 working days for delivery during the current climate. Please allow 7 working days for any Ireland orders due to the new rules that are causing significant delays

Tracking information is provided via email and text message We use UPS & Parcel Force, a signature is required for all deliveries you can track your order via the below link https://www.ruglove.co.uk/apps/tracktor/track 14 days to decide - We offer a 14 day return policy on all rugs providing they are in the condition as purchased and repackaged securely in fully resalable condition. please ensure the rug is completely protected against dirt and water.

We reserve the right to reject a refund should an item arrive back to us in unsaleable condition.

You as the customer are responsible for arranging the return and postage costs. We recommend using parcel2go for your return ( link below).

https://www.parcel2go.com/

Your return reference number is simply your order number, please include this with your returned item. Our Returns address is as follows: Rug Love Returns Carpet Wizard, 436 Ormskirk Road, Wigan WN5 9DF

Refunds are issued upon inspection of the returned goods. please allow up to 5 working days for the refund to arrive into your bank account. Refunds can only issued using the original payment method. Please check your Klarna and Clearpay account for refunds to these providers. All Faulty returns will be inspected by the manufacturers technical team therefore we require a photograph of the fault.

Note - Not all rug stores are UK based, we urge you to check their return policy before purchase.

Please note the stock due date is exactly the same for all UK Rug Stores, No one will have these any sooner than us.

Others choose to display these as in stock then email to inform of the delay, we prefer to be upfront and display any out of stock items as a pre order, to avoid disappointment

We Offer the original 14 Day price match promise for your peace of mind - Even on pre ordered rugs - You wont get it cheaper. Full Stop.

Some rug stores choose to display a lower price then add the VAT/Tax later at checkout, we urge you to check the true price when comparing - With Rug Love the price you see is the price you pay - no added extras.