Rugs are Always delivered FREE OF CHARGE within Mainland UK.
In Stock Orders are dispatched within 1-3 working days
Scottish Highland + Islands are £12.50 flat rate regardless of the rug size or weight.
Please allow up to 5 Working Days for delivery before reporting your item missing, especially during the busy Christmas period.
You can track the status of your order status via the email link we send you
We have suspended deliveries to Ireland due to the issues surrounding brexit
For Further details please visit our help centre
We offer a pre-order service for any rug that is currently not in stock. This is beneficial for the best-selling rugs that tend to sell out very quickly once back in stock. Pre Order and reserve yours now.
Usually, there will be an "approx due date" displayed against a pre-ordered product. We were the 1st UK rug store to provide stock due dates for your convenience
Please note these due dates are the same for all UK rug stores as we all use the same suppliers, Therefore no rug retailer will have a pre-ordered item any sooner than us.
These due dates are subject to change beyond our control - We update our website daily with the latest due dates from our suppliers, Please check the product you have ordered on our website for the latest due date. All pre-orders are automatically dispatched as soon as they are back in stock.
Should you prefer not to wait for a pre-order - You can cancel the order via your account or order confirmation page to receive a full refund automatically.
For more details please visit our help centre.