Delivery & Returns | Rug Love

 

All Rugs are delivered FREE OF CHARGE within Mainland UK.

Ireland and Scottish Highlands are £10 flat rate, Please use the calculator at checkout to add this if required.

Please allow 3-5 Working Days for delivery during the busy Christmas period

Tracking information is provided via email and text message once dispatched.

We use UPS & Parcel Force, a signature is required for all deliveries

14 days to decide - We offer a 14 day return policy on all rugs providing they are in the condition as purchased and repackaged securely. Please email hello@ruglove.co.uk to inform us of your desire to return an item. Your return reference number is simply your order number, please include this with your returned item. The return address is as follows: Rug Love Ltd T/A CW Flooring 436 Ormskirk Road, Wigan WN5 9DF

You as the customer are responsible arranging the return and postage costs We recommend using parcel2go for your return ( link below) along with a tracked and insured service.

https://www.parcel2go.com/

A full refund will be issued upon inspection of the returned goods. please allow up to 5 working days for the refund to arrive into your bank account. Refunds can only issued using the original payment method. Please check your Klarna and Clearpay account for refunds to these providers.

All Faulty returns will be inspected by the manufacturers technical team and returned to the customer if found to not have a fault.

 

 

 

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